WHO YOU’LL WORK WITH
This role reports to the Manager, Software Engineering within Technology Services team of Global Converse Technology team at the India Technology Center in Bangalore. This role requires the candidate to be in-office 4 days a week, one day remote on Fridays.
The India Technology team supports global sales channels and enables Converse to serve consumers across retail and digital commerce worldwide. In this role, you will lead reliability and operational excellence across key consumer touchpoints — from dot com to product delivery—helping the business scale with speed, stability, and a seamless customer experience. You will partner closely with cross-functional global technology teams to drive delivery, support, and continuous improvement. You will be accountable for enabling reliable technology delivery across Converse’s retail and digital commerce channels, ensuring strong operational support, continuous improvement, and a seamless consumer experience. Partnering with global Converse technology teams will be key to successful growth in all aspects of technology delivery and operations.
Product Managers, Designers, and Program/Portfolio partners
Platform and Site Reliability Engineering (SRE) teams
Engineers, Security, and Architecture partners
External technology partners and vendors
WHO WE ARE LOOKING FOR
We are seeking a highly experienced Senior Software Engineer who brings deep expertise in e-commerce systems, Salesforce Commerce tools, AI-driven commerce experiences, and high-demand launch and bot mitigation capabilities to help us deliver the best possible experience to consumers worldwide. We are open to candidates in Bangalore India. This
Required Skills:
Bachelor’s degree in computer science, Engineering, or a related technical field (or equivalent practical experience)
6+ years of professional experience in ecommerce engineering and SRE practices
Deep hands-on experience with Salesforce Commerce Cloud (SFCC) is preferred but equivalent ecommerce tools are mandatory
Experience leading a global team, mentoring team members and providing proven business value
Experience with observability tools such as Splunk, Grafana, or New Relic, including the implementation and configuration of alerts and dashboards for technical teams and business stakeholders
Experience with site performance optimization and knowledge of Google Lighthouse and Core Web Vitals.
Knowledge of ServiceNow for Incident/Problem/Change Management
Familiarity with ITIL best practices
Strong analytical and problem-solving skills, with the ability to assess complex technical issues and develop effective solutions.
Experience with code reviews, release preparation, and post-release checks.
Familiarity with leveraging AI and large language models (LLMs) in an ecommerce environment, such as recommendation engines, intelligent search, personalization, demand forecasting, or conversational AI
Proven experience building and operating high-traffic launch capabilities, including bot mitigation, queue management, traffic shaping, CDN optimization, edge computing, and real-time scaling strategies.
Strong communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders
Ability to collaborate effectively in a fast-paced, results-oriented, globally distributed environment across teams and time zones.
Proven success in highly collaborative, multidisciplinary teams, with a growth mindset that is curious, adaptable, and energized by evolving technology.
Comfort contributing to software development, APIs, and platform enhancements beyond traditional ops scope.
WHAT YOU’LL WORK ON
Responsibilities:
Lead the L1/L2/L3 support team to ensure smooth operations and effective triage of incidents and problems.
Align with key business drivers and build support plans in partnership with extended technology teams across dot com and supply chain functions.
Serve as the primary point of contact for dot-com operations and as a secondary point of contact for retail operations.
AI Agent Development/orchestration: Design, build, and implement AI agents and copilots using frameworks such as RAG
Drive the technical vision and roadmap for ecommerce platform capabilities, ensuring scalability, reliability, and performance during high-traffic events and product launches
Lead the development and continuous improvement of bot mitigation strategies and technologies to protect high-demand product launches and ensure fair access for consumers.
Drive continuous improvement in processes, testing strategies, and operational excellence, while contributing to architecture evolution and security.
Develop and maintain operational documentations in confluence
Participate in the on-call rotation to support 24/7 operations within your domain.
Support product readiness for system implementations, enhancements, and related initiatives.
Skills Required
- Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience)
- 6+ years professional experience in ecommerce engineering and SRE practices
- Experience with equivalent ecommerce tools/platforms (mandatory); Salesforce Commerce Cloud (SFCC) hands-on experience preferred
- Experience leading global teams and mentoring engineers
- Experience with observability tools such as Splunk, Grafana, or New Relic (implementation and alerting/dashboards)
- Experience with site performance optimization and knowledge of Google Lighthouse and Core Web Vitals
- Knowledge of ServiceNow for Incident/Problem/Change Management
- Familiarity with ITIL best practices
- Experience with code reviews, release preparation, and post-release checks
- Familiarity leveraging AI and large language models in ecommerce (recommendations, search, personalization, conversational AI)
- Experience building and operating high-traffic launch capabilities including bot mitigation, queue management, traffic shaping, CDN optimization, edge computing, and real-time scaling
- Strong communication and collaboration skills across global, cross-functional teams
- Ability to develop and maintain operational documentation in Confluence
- Willingness to participate in on-call rotation to support 24/7 operations
Nike Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nike and has not been reviewed or approved by Nike.
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Retirement Support — A 401(k) with a company match is complemented by options such as a Mega Backdoor Roth and deferred compensation for eligible earners. Financial coaching and structured savings programs support long-term financial security.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a stock discount sits alongside broad-based equity vehicles like RSUs and non-qualified stock options. These avenues expand wealth-building opportunities beyond base pay.
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Parental & Family Support — Paid parental leave includes maternity and paternity time, recently expanded in the U.S. to 16 weeks and extended to part-time retail teammates. Additional supports include childcare assistance at select locations and family-building benefits such as fertility, surrogacy, and adoption.
Nike Insights
What We Do
At NIKE, Inc., we innovate to serve athletes*. Every teammate - from coder to creator - plays a role in making these athletes’ dreams real. Our tech, data, and digital teams push limits every day, building the future of sport and the tools that drive it. Here, curiosity is fuel. Innovation is the game plan. Different perspectives keep us on the offense. You’ll solve challenges worth tackling, grow fast and belong to a team that backs you to do the right thing. Bring your drive. Bring your bold. Let’s move the world, together. Take your first step at nike.com/careers * If you have a body, you’re an athlete.
Why Work With Us
At NIKE, Inc., your dedication fuels the future of sport. There is a sense of pride that comes from representing an iconic brand and shaping its future. Here, we treat every day as a new opportunity to push boundaries, ask tough questions and share whole-hearted convictions. We are a team – united by the belief that anything is possible.
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