Senior+ Software Engineer, Cloud Customer Experience

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated,  purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About the Role: 

We are seeking talented Software Engineers to design, build, and scale Crusoe Cloud’s customer-facing platforms. The Cloud Customer Experience (CCX) team is at the forefront of delivering a best-in-class user experience for our AI-focused cloud platform. Our mission is to provide an intuitive, seamless user flow while ensuring backend reliability and scalability that set us apart from the competition. Your work will focus on delivering a world-class customer experience, empowering users to unlock the full potential of Crusoe Cloud through innovative and reliable cloud products.

What are we working on?

• Design, develop, and maintain scalable and reliable services that power our cloud platform’s user-facing experiences.

• Collaborate with cross-functional teams, like product and design, to evaluate tools, frameworks, and customer needs, creating innovative solutions that differentiate Crusoe Cloud.

• Work across the stack, from frontend UI/UX to backend services, ensuring a smooth, intuitive customer journey.

• Contribute to architectural decisions that support scalability and maintainability across the company

• Mentor engineers, enhance hiring practices, and contribute to building a strong, inclusive engineering culture. 

At Crusoe, we are redefining cloud infrastructure by integrating data center operations with seamless user experiences. From developing turn-key AI cloud infrastructure to managing advanced data center operations, Crusoe is at the forefront of innovation in AI-first cloud computing. Join us to help shape a platform that reduces carbon emissions while delivering best-in-class cloud services.

A day in the life:

• Design and Deliver Customer Solutions: Build scalable, reliable cloud services, such as storage, monitoring, user features, and logging systems, tailored to customer needs.

• Focus on Customer Empowerment: Partner with customer success and operations teams to create intuitive tools that enhance the end-user experience.

• Automate and Optimize: Develop automation software that simplifies infrastructure deployment and management for seamless customer operations.

• Innovate: Implement features that differentiate Crusoe Cloud, focusing on operational efficiency, low-touch adoption, turn-key AI services and scalability.

• Collaborate Across Teams: Work closely with cloud support, engineering, and site reliability teams to align technical solutions with customer feedback and operational goals.

• Mentor and Lead: Guide engineers through design discussions, code reviews, and best practices, fostering a culture of technical excellence and customer-centricity.

You Will Thrive In This Role If You Have:

• Customer-Centric Mindset: A passion for creating intuitive, high-quality solutions that directly impact customer success and satisfaction.

• Professional Experience: 5+ years of software development experience, including programming with modern compiled languages such as Go, Rust, Java, or C++.

• Cloud Expertise: Proven ability to design and scale fault-tolerant distributed systems and develop managed cloud services.

• Technical Proficiency: Strong fundamentals in data structures, algorithms, microservices, and infrastructure tools like Docker, Kubernetes, Terraform, and CI/CD systems.

• Collaboration Skills: Ability to work with cross-functional teams to align priorities and deliver customer-first solutions.

• Mentorship Abilities: Experience guiding engineers, improving hiring and onboarding processes, and driving team growth.

• Communication Skills: Exceptional ability to articulate complex ideas and align technical solutions with customer needs.

Benefits:

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts 

• Paid Parental Leave 

• Paid life insurance, short-term and long-term disability 

• Teladoc 

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• MetLife Legal

• Company paid commuter benefit; $200 per pay period

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.