Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
At Cresta, the Voice Platform team is on a mission to transform real-time voice infrastructure and contact center automation through AI-powered backend systems. As a Senior Software Engineer on the Voice Platform team, you’ll be responsible for designing, scaling, and operating the distributed services that power Cresta’s voice ecosystem.
You’ll drive major initiatives in areas such as SIP and WebRTC support, multilingual and translation pipelines, and real-time conversation intelligence. This role requires strong technical leadership, a passion for building reliable distributed systems, and the ability to collaborate across engineering and product teams to bring innovative features into production.
Responsibilities:
- Lead the design and development of scalable, distributed backend microservices in Golang (with some Python for AI-related services).
- Own and evolve voice platform integrations with large-scale enterprise communication and contact center systems.
- Drive initiatives to expand platform capabilities, including bi-directional SIP, WebRTC integrations, multilingual support, advanced transcription, and real-time translation.
- Build systems that power conversation intelligence for both remote and in-person interactions.
- Improve observability, reliability, and self-service troubleshooting across the platform.
- Ensure performance, scalability, and resilience of real-time voice pipelines running in the cloud.
- Collaborate with cross-functional teams (ML, product, solution architects) to design end-to-end solutions for customer deployments.
- Provide technical guidance, mentorship, and best practices to other engineers on the team.
- Bachelor’s degree in Computer Science or related field.
- 5+ years of experience in backend system development, distributed systems, or cloud infrastructure.
- Expertise in Go (or a similar systems language) with strong API and service design skills.
- Proven experience with scalable architectures using microservices, workflow orchestration, distributed caching, and cloud databases.
- Strong knowledge of Kubernetes, Docker, and modern cloud infrastructure.
- Solid understanding of networking, real-time communication protocols, and cloud security best practices.
- Demonstrated ability to lead complex technical projects from design through production.
- Bonus: experience with voice systems, telephony, or real-time media platforms
Conclusion:
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in Romania, the US, and Canada.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Skills Required
- Bachelor's degree in Computer Science or related field
- 5+ years of experience in backend system development, distributed systems, or cloud infrastructure
- Expertise in Go (or a similar systems language) with strong API and service design skills
- Proven experience with scalable architectures using microservices, workflow orchestration, distributed caching, and cloud databases
- Strong knowledge of Kubernetes, Docker, and modern cloud infrastructure
- Solid understanding of networking, real-time communication protocols, and cloud security best practices
- Demonstrated ability to lead complex technical projects from design through production
- Bonus: experience with voice systems, telephony, or real-time media platforms
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest. Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions. Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
