The Role
Build and operate Kinetic’s AI agent platform, including orchestration, model routing, tools, memory, permissions, guardrails, CI/CD, evaluation infrastructure, observability, and human-in-the-loop workflows. Develop secure MCP integrations with enterprise and claims data, ensure privacy and auditability, establish rollout standards, replatform existing AI workflows, mentor engineers, and guide build-versus-buy decisions. This is a hands-on senior individual contributor role requiring production LLM expertise and collaboration with product and platform teams.
Summary Generated by Built In
At Kinetic, a single, powerful mission unites us: Creating the best Workers’ Comp experience. Our culture is the engine that drives this mission forward—a culture built on togetherness, excellence, accountability, and a deep commitment to our customers.
About Kinetic
We’re transforming workers’ comp with technology-driven solutions for injury prediction, prevention, and management—helping employers create safer, healthier workplaces.
Our platform is built for labor intensive industries including parcel delivery, manufacturing, and wholesale/warehousing operations. Our tech-driven program speeds up return-to-work and offers generative AI for claims management. Through these and other products and services, we're redefining what workers' comp can do.
We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you.
Kinetic has been named to: Business Insurance's Best Place to Work in Insurance 2025 & 2026.
As a Senior Software Engineer on our AI Platform team, you'll build and enhance the platform every Kinetic AI agent runs on. We are building agents across the insurance lifecycle, from broker submissions to underwriting to claims. You'll own the orchestration layer, tools, evaluation infrastructure, and guardrails behind every agent. With that platform in place, we can release an agent safely, measure whether it improved a real business result, and quickly undo a change that doesn't work.
This is a hands-on, senior individual contributor role. You'll write production code every day, set technical direction for agent infrastructure, and partner with our product and platform development teams as they build on this AI platform. You'll report to our Tech Lead - Data & AI.
- Build and operate Kinetic's agent orchestration layer: model routing, tools, memory, permissions, and guardrails, kept portable across frameworks and model providers.
- Manage agents like code, with prompts, tools, and model versions shipped through CI/CD, tracked for cost and latency, and easy to roll back.
- Build MCP servers and other tools that give agents secure access to Salesforce, Athena, and claims data, with PHI and PII redaction and full audit logs.
- Build the evaluation harness and rollout gates that test every change against golden datasets before it reaches production.
- Build human-in-the-loop checkpoints for critical decisions that always need a person.
- Replatform or retire the one-off AI scripts and workflows already in use.
- Set standards, review agent designs and code, and mentor engineers building agents across Kinetic.
- Evaluate when to use or not use AI, and when to buy vs. build new systems and components.
What you bring
- Bachelor's degree in Computer Science or a related field, and 6+ years of software engineering experience.
- 2+ years building LLM-powered systems in production, not just demos.
- Strong Python on serverless (AWS preferred), plus infrastructure as code and CI/CD.
- Hands-on experience building multi-agent systems with CrewAI or other agent frameworks such as LangGraph, OpenAI Agents SDK, Google ADK, or AWS Bedrock AgentCore, including tool calling, structured outputs, RAG, and MCP.
- Built evaluation and observability for LLM systems, such as golden datasets, automated graders, and tracing.
- Clear communicator who can explain probabilistic systems to business partners.
Nice to haves
- Experience at an insurtech, MGA, or carrier, or in another regulated industry such as healthcare or financial services, ideally with workers' compensation, underwriting, or claims workflows.
- Shipped systems that handle sensitive data under HIPAA, SOC 2, or similar requirements.
- Experience with Salesforce, data lakes such as Athena, and multi-model cost optimization.
- Experience with OpenTelemetry or similar tracing for LLM systems.
- Experience in startups or high-growth environments, building from scratch.
What we offer
- Fully distributed, remote team across all continental US time zones
- Medical, dental, and vision insurance
- 20 vacation days per year
- 9 federal holidays off
- Parental Leave
- Pre-tax 401k contribution
- HSA with compatible health plans
- FREE: Health Advocate
- FREE: Telehealth Membership
- FREE: OneMedical Account
Note
Candidates must reside within the US with existing authorization to work in the United States. This role requires domestic travel for company offsites and team alignment. Verification of government-issued identity and employment eligibility will be conducted in person prior to employment.
Security Notice: Kinetic is committed to a secure hiring process. All offers of employment are contingent upon successful completion of a comprehensive identity and background verification process. We will never ask for financial information or payment during the application process.
CompensationThe base pay range for this role is $180,000 – $200,000 per year.
Skills Required
- Bachelor’s degree in Computer Science or a related field
- 6+ years of software engineering experience
- 2+ years building LLM-powered systems in production
- Strong Python experience on serverless infrastructure, preferably AWS
- Experience with infrastructure as code and CI/CD
- Hands-on experience building multi-agent systems using CrewAI or comparable agent frameworks
- Experience with tool calling, structured outputs, RAG, and MCP
- Experience building evaluation and observability systems for LLM applications, including golden datasets, automated graders, or tracing
- Ability to clearly explain probabilistic systems to business partners
- Experience in insurtech, an MGA, a carrier, healthcare, financial services, or another regulated industry
- Experience shipping systems handling sensitive data under HIPAA, SOC 2, or similar requirements
- Experience with Salesforce, data lakes such as Athena, and multi-model cost optimization
- Experience with OpenTelemetry or similar LLM tracing tools
- Startup or high-growth company experience building systems from scratch
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
At Kinetic, our mission is bold: to create the best workers’ compensation experience. We’re a tech-first Managing General Agent (MGA) specializing in workers’ compensation for mid-market and large employers in safety-critical industries like parcel delivery, logistics, manufacturing, and warehousing. Our AI-driven tools and expert human support help policyholders take action from the moment an injury is reported through claim closure—improving outcomes, reducing friction, and controlling costs. Brokers and policyholders receive dedicated support from our policyholder success, claims, and loss control teams. Backed by Nationwide. Industry specialized. Built to deliver better claims outcomes—and a better workers’ comp experience. ? Kinetic has been named to Business Insurance’s Best Places to Work in Insurance 2025
