The Role
Develop and support Amazon Connect IVR solutions, including contact flows, queues, routing profiles, Lex integrations, Lambda functions, APIs, and DynamoDB workflows. Build resilient failure handling, secure configuration and secrets management, and standardized CI/CD deployments. Validate degraded-mode scenarios, maintain deployment runbooks, troubleshoot defects, and collaborate with QA and stakeholders to deliver reliable releases.
Summary Generated by Built In
Senior Software Development Engineer
Primary Skills
- AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function
Specialization
- AWS Development: Software Development Engineer
Job requirements
- Job Title AWS Telephony / IVR Application Developer Job Summary We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation). Key Responsibilities Amazon Connect & IVR Development • Design, build, deploy, and version Amazon Connect Contact Flows. • Configure and maintain Amazon Connect resources including: o Queues o Routing profiles o Hours of operation • Develop and integrate Lex bots where applicable. • Validate IVR behavior during failure scenarios such as: o API errors and downstream failures o Timeouts and retries o Partial dependency outages • Implement safe fallback paths and customer-friendly error handling. AWS Serverless Application Development • Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows. • Build and maintain API endpoints consumed by IVR flows. • Implement robust: o Error handling o Retry strategies o Structured logging for troubleshooting • Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions). Secure, Configurable Development • Build software that: o Reads configuration externally (not hard-coded) o Uses managed secrets (no embedded credentials) o Supports release promotion without code changes • Ensure no hard-coded: o Endpoints o Credentials o Environment identifiers Deployment & Delivery Practices • Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments). • Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components. • Participate in defect triage and resolution for issues introduced through delivered changes. • Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion. Required Skills & Experience Core Technical Requirements • Hands-on experience with Amazon Connect, including: o Contact Flows o Queues, routing profiles, hours of operation • Strong AWS serverless development experience: o AWS Lambda (Node.js or Python) o API integration patterns supporting IVR flows o DynamoDB • Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling. • Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store). • Experience delivering via CI/CD pipelines using standardized deployment patterns.
Skills Required
- Hands-on experience with Amazon Connect, including contact flows, queues, routing profiles, and hours of operation
- Strong AWS serverless development experience with AWS Lambda using Node.js or Python
- Experience with API integration patterns supporting IVR flows
- Experience with DynamoDB
- Experience building telephony or IVR experiences with failure-safe and degraded-mode handling
- Experience with secure secrets and configuration management, such as AWS Secrets Manager or Parameter Store
- Experience delivering applications through standardized CI/CD pipelines
- Experience developing or integrating Amazon Lex bots
Brillio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brillio and has not been reviewed or approved by Brillio.
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Healthcare Strength — Healthcare is considered comprehensive, including medical coverage for employees and dependents alongside life, disability, and accidental death protections. Feedback suggests these protections are a core strength of the package.
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Leave & Time Off Breadth — Time-off options include paid leave and parental leave, with flexible or ‘flexible PTO’ approaches cited in some contexts. Feedback suggests this breadth helps support work-life balance when team norms permit usage.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings span counseling, financial-management sessions, fitness programs, and travel insurance, plus region-specific extras like discounted IT hardware and work-from-home essentials. Feedback suggests these add-ons enhance perceived value beyond core insurance.
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The Company
What We Do
Brillio is the leader in global digital business transformation, applying technology with a human touch. We help businesses define internal and external transformation objectives, and translate those objectives into actionable market strategies using proprietary technologies. With 2600+ experts and 13 offices worldwide, Brillio is the ideal partner for enterprises that want to quickly increase their core business productivity, and achieve a competitive edge, with the latest digital solutions.
