Senior Software Developer (Remedy ITSM)

We are looking for a Senior Software Developer with hands-on Remedy or BMC Helix ITSM experience to support our client, a local government in Miami-Dade county.

US BASED CANDIDATES ONLY.

Only U.S. Citizens or Permanent Residents (Green Card holders) will be considered.

Working with Us

TECKpert is a Miami-based tech consultancy that helps public-sector agencies deliver mission-critical technology. Our consultants work alongside client teams to design, build, and maintain software systems that serve millions of residents. As a TECKpert consultant, you get direct access to senior leadership, transparent communication about your engagement, and the support of a bench of experienced technologists.

Position Overview

The Senior Software Developer will support the Remedy ITSM platform, focused on billing workflows, financial data integration, and ERP connectivity. This is a hands-on role troubleshooting failed billing tasks, updating workflow configurations, and stabilizing systems for fiscal year-end close-out. The consultant will work in a fast-paced environment with strict deadlines, especially around fiscal close windows.

Key Responsibilities

• Develop, configure, and maintain Remedy or BMC Helix ITSM applications, with an emphasis on billing workflows and integrations.
• Troubleshoot chartfields, financial data structures, and custom billing/invoicing workflow failures.
• Integrate Remedy / Helix ITSM with ERP systems (preferably PeopleSoft / INFORMS).
• Analyze failed billing tasks, identify root causes, and reprocess workflow items end-to-end.
• Update billing logic, automation rules, and workflow configurations.
• Support fiscal year-end preparation, billing rate updates, and stabilization of workflows for financial close-out.
• Develop and modify dashboards within Remedy / Helix ITSM.
• Produce strong documentation for system changes, configurations, and knowledge-transfer activities.

Required Skills and Experience

• 3-5 years hands-on with Remedy or BMC Helix ITSM development and configuration, specifically in billing workflows and integrations.
• Strong troubleshooting experience with chartfields, financial data structures, and custom billing/invoicing workflows.
• Demonstrated experience integrating Remedy / Helix ITSM with ERP systems (preferably PeopleSoft / INFORMS).
• Ability to analyze failed billing tasks, identify root causes, and reprocess workflow items.
• Experience updating billing logic, automation rules, and workflow configurations.
• Proficiency in fiscal year-end preparation, billing rate updates, and stabilizing workflows for financial close-out.
• Experience developing or modifying dashboards within Remedy / Helix ITSM.
• Strong documentation skills for system changes, configurations, and knowledge-transfer.
• Ability to work in fast-paced environments with strict deadlines (e.g., fiscal close).

Minimum Education

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• Additional related work experience and/or certifications may substitute for the required education on a year-for-year basis.
• Excellent verbal and written communication skills.

Preferred (Bonus)

• Prior work with a Florida public-sector agency.
• Experience with PeopleSoft / INFORMS financial modules.
• BMC Helix or Remedy certifications.

Compensation

This opportunity is for a full-time, contract position with possible extensions and pay commensurate with experience up to $70 per hour or $140,000 per year.

Working with us

Working with TECKpert means more options. As new opportunities arise, you tell us what you think is a good fit for you. What industries interest you most? Do you prefer an on-location, 9-5? Or would you want a flexible schedule and remote work? We proudly offer a wide variety of roles. Many of our TECKperts enjoy coworking and skills training coupled with the stability of full-time employment. We believe TECKpert gives today's digital professionals an agile path to start and advance their career. All of our opportunities require at least 20 hours per week and can be one to twelve months in length. Choose the opportunity that matches your interest and desired cadence.

Next Steps

Thank you for applying. If you are selected, we will reach out for a skills assessment and to schedule a short prescreen video call to get to know you better. We will also be in touch for any future roles your profile will match with.