Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges. Eaton was founded in 1911 and has more than 92000 employees around the globe. In 2025, we generated almost $28 billion in sales and we served customers in more than 160 countries.
We make what matters work.
EATON is hiring a
Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)
This is a hybrid position (3/2) based in Istanbul (Turkey), Budapest (Hungary), Belgrade (Serbia) or Casablanka (Morocco)
This is not a call‑centre support role and not a software development position.
We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton’s electrical and energy‑management portfolio.
In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives.
The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment.
- Act as first escalation point for non‑standard software and connectivity issues
- Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&D, and Product Management
- Provide advanced technical support via phone, email, and web‑based channels
- Support trial licence management and deployment for partners and customers
- Deliver technical training to partners, customers, and internal teams (remote and onsite)
- Contribute to process improvements, documentation, and knowledge‑base development
- Participate in continuous improvement (CI) initiatives and best‑practice sharing
- Support technical reporting and KPI tracking at team level
- Act as a trusted technical expert for software and connectivity topics in the electrical portfolio
Core technical skills:
- Software troubleshooting (industrial applications)
- Networking fundamentals (TCP/IP, industrial communication protocols)
- Electrical products & energy‑management systems
- Software‑hardware interaction
- Technical documentation
Professional skills:
- Customer‑facing technical communication
- Structured problem‑solving
- Cross‑functional collaboration
- Training & knowledge transfer
- Continuous improvement mindset
Languages:
- Fluent Business English (mandatory)
- French (very nice to have)
- Competitive compensation and benefits package
- Flexible working solutions
- Excellent working environment – safety and ethics are important for us
- Culture & Values – we are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day
- Learning & Development - we invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University
At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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Skills Required
- Experience troubleshooting industrial software applications
- Knowledge of networking fundamentals, including TCP/IP
- Knowledge of industrial communication protocols
- Experience with electrical products and energy-management systems
- Understanding of software-hardware interaction
- Technical documentation skills
- Customer-facing technical communication skills
- Structured problem-solving skills
- Cross-functional collaboration experience
- Training and knowledge-transfer experience
- Continuous improvement mindset
- Fluent business English
- French language proficiency
Eaton Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Eaton and has not been reviewed or approved by Eaton.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, prescription, life, and company‑paid disability, with HSAs/HRAs and wellness programs enhancing access and support.
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Retirement Support — Retirement offerings include a 401(k) with company matching alongside additional retirement contributions, with some sites also featuring pension and profit‑sharing components.
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Parental & Family Support — Paid parental leave for all parents, childbirth leave via short‑term disability for birth mothers, adoption benefits, and subsidized backup care signal strong family‑focused support.
Eaton Insights
What We Do
Planes. Hospitals. Factories. Data centers. Vehicles. The electrical grid. These are things people depend on every day. And the companies behind them depend on Eaton to solve some of the toughest power management challenges on the planet. Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 92,000 employees.
Why Work With Us
At Eaton, we make what matters work—creating exciting new power management technologies that keep the world moving every day. We create an environment where creativity, invention and discovery become reality every day. It’s where bold, bright professionals can reach their full potential—and where they help us reach ours.
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