Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
The primary function of this role is to provide advanced technical support and troubleshooting assistance to end-users customers and internal partners, acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc. for devices in EATON Electrical division. The role would be responsible for interfacing with end customers, wholesalers, distributors, panel builders, designers, logistics, quality department, product management, r&d, manufacturing and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales functions. The Senior Software & Connectivity Support Engineer will act as a first point of escalation for advanced troubleshooting on software cases and is able to provide training on products and processes to team members, end-users, customers, colleagues from the same or different department.
Main Responsibilities:
- Act as a technical specialist for resolving non standard customer requests related to Software & Connectivity via phone/email/webchat etc.
- Provide assistance to software issues which involve L3 and above technical support engineers, R&D and Product Managers.
- Manage administratively the software licenses for the supported regions and help partners/Customer to deploy and use the license.
- Manage incoming requests related to the Remote Monitoring Software project.
- Schedule remote customer meetings to help solve complex software related issues
- Use Eaton's case management tool according to the work instructions
- Learn about Eaton's newest software solution to support our partners on high technical level
- Proactively act as expert team member for customers and partners to carry out and identify solutions to standard and non-standard task/queries.
- Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices.
- Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.
- Lead knowledge sharing sessions within and outside of team to adapt best practices.
• Degree in Engineering or Computer Science (Software/Telecommunications fields would be a plus)
• Minimum 3 years of experience in Software Technical Support/ Engineering/Virtualization
• Advanced understanding of electrical products and applications
• Advanced Network knowledge and communication protocoles
• Analytical mindset, communication skills, problem-solving
• VMware, Linux, and virtualization experience preferred
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Skills Required
- Degree in Engineering or Computer Science
- At least 3 years of experience in software technical support, software engineering, or virtualization
- Advanced understanding of electrical products and applications
- Advanced network knowledge and communication protocols
- Strong analytical, communication, and problem-solving skills
- VMware, Linux, and virtualization experience
- German language proficiency
Eaton Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Eaton and has not been reviewed or approved by Eaton.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, prescription, life, and company‑paid disability, with HSAs/HRAs and wellness programs enhancing access and support.
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Retirement Support — Retirement offerings include a 401(k) with company matching alongside additional retirement contributions, with some sites also featuring pension and profit‑sharing components.
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Parental & Family Support — Paid parental leave for all parents, childbirth leave via short‑term disability for birth mothers, adoption benefits, and subsidized backup care signal strong family‑focused support.
Eaton Insights
What We Do
Planes. Hospitals. Factories. Data centers. Vehicles. The electrical grid. These are things people depend on every day. And the companies behind them depend on Eaton to solve some of the toughest power management challenges on the planet. Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 92,000 employees.
Why Work With Us
At Eaton, we make what matters work—creating exciting new power management technologies that keep the world moving every day. We create an environment where creativity, invention and discovery become reality every day. It’s where bold, bright professionals can reach their full potential—and where they help us reach ours.
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