The Role
Monitor and troubleshoot production systems, lead outage analysis, improve observability and deployment automation, and build software that enhances service reliability, scalability, security, and performance. The role partners with development teams on operability, manages capacity planning and forecasting, tunes systems, documents operational processes, and permanently resolves recurring issues.
Summary Generated by Built In
About Turvo:
Turvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth. The technology unifies internal and external systems, providing one end-to-end solution that streamlines operations, enhances analytics, and automates business processes while eliminating redundant manual tasks. Turvo’s customers include some of the world’s largest Fortune 500 logistics service providers and shippers as well as small to mid-sized freight brokers.
Turvo is based in Dallas, Texas, with offices in Hyderabad, India. (www.turvo.com).
About the role:
Senior SRE for Turvo’s production platform: incidents, releases, operability with engineering, and automation that cuts toil and improves visibility. Stack includes AWS, Java, MySQL, MongoDB, OpenSearch, RabbitMQ, and growing Amazon ECS use alongside existing infrastructure.
Responsibilities:
- On-call and incidents: Triage alerts, investigate across apps and infrastructure (including Java services and data stores), lead or co-lead outage response, and drive RCA plus durable fixes.
- Partnership: Active triage with feature teams; support production releases and maintenance windows (coordination, validation, and monitoring); influence designs for observability, scalability, resiliency, and security.
- ECS: Support reliability and operations of Amazon ECS services (deploys, monitoring, troubleshooting).
- Platform: Proactively operate and improve AWS and managed services (e.g. RDS, ElastiCache, OpenSearch); capacity planning, performance tuning, and cost/efficiency work.
- Engineering: Build Python tooling and automation (scheduled jobs, CI integrations, reporting) and document runbooks for recurring operational work.
- Leadership: Mentor peers and act as technical lead when senior staff are unavailable.
Qualifications:
- Bachelor’s in CS or related field, or equivalent practical experience.
- 6-9 years on large-scale Linux/UNIX production systems; 3+ years in a SRE, platform, or similar role with real production ownership.
- Strong Python/Scripting for production tooling; able to read and debug Java services in production.
- AWS at scale; MySQL and MongoDB; debug distributed server applications
- Hands-on experience with observability tools (metrics, logs, tracing, and APM) for monitoring, alerting, and production troubleshooting.
- Solid monitoring, alerting, and performance troubleshooting; clear communication during incidents and in writing.
- Effective team player in a distributed, fast-moving engineering org.
Skills Required
- Bachelor’s degree in Computer Science or a related technical field, or equivalent practical experience
- 5+ years of experience in a UNIX-based large-scale web operations role
- 2+ years of experience with at least one programming language such as Java, Ruby, or Python
- Experience with relational databases such as MySQL and NoSQL databases such as MongoDB or Cassandra
- Familiarity with application profiling, system scalability, monitoring, and performance
- Ability to understand unfamiliar codebases and debug server-side, multithreaded, highly scalable applications
- Excellent analytical skills
- Strong debugging, troubleshooting, and problem-solving skills
- Ability to work independently with minimal supervision
- Good written and verbal communication skills and ability to work effectively on a team
- Experience working with geographically distributed coworkers
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The Company
What We Do
Turvo is the world’s first multi-enterprise collaborative platform specifically designed for the global supply chain. The Turvo platform connects people and organizations across the supply chain, allowing shippers, logistics providers and carriers to digitally transform their workflows with cloud-based software and mobile applications. The technology unifies all systems, internal and external, providing one end-to-end system of record set for all operations and analytics, while eliminating redundant manual tasks and automating business processes. Turvo customers include some of the world’s largest, fortune 500 logistics service providers, fast growth shippers and many brokers large and small all rely on Turvo. Turvo is based in the San Francisco Bay Area with offices in Dallas, Texas, and Hyderabad, India.
