Do you enjoy collaborating with teams to solve complex challenges?
Do you enjoy solving large scale distributed content delivery challenges?
Join our critical AI Hardware SRE Team!
The AI Hardware SRE team is responsible for overseeing, scaling, and optimizing our next-generation dedicated AI hardware infrastructure. You will be responsible for ensuring best-in-class uptime and reliability of our AI hardware infrastructure offerings.
Partner with the best
This position focuses on enhancing system reliability, scalability, and performance across high-density hardware and software infrastructure in regional data centers. Responsibilities include defining KPIs, proactive monitoring, automation, and urgent issue resolution. Collaboration with teams ensures best practices, reduced downtime, and optimized systems. The role supports seamless operations, business-critical applications, and improved user experiences through efficient, data-driven solutions.
As a Senior Site Reliability Engineer, you will be responsible for:
- Developing and scaling robust programmatic tooling and infrastructure-as-code utilities in Python to eliminate operational toil and automate fleet-wide provisioning.
- Integrating automated workflows across diverse corporate ticketing systems to enhance resolution times for hardware and network break-fix incidents.
- Leveraging advanced AI tools and LLM-based development approaches to enhance technical execution, script creation, and comprehensive system evaluation.
- Enhancing private cloud and compute technologies to optimize availability, latency, and systemic health within high-density hardware environments.
- Designing and implementing telemetry pipelines, custom Prometheus/Grafana monitoring dashboards, and AI-based anomaly detection tailored for bare-metal and virtualized environments.
- Participating in 24x7x365 on-call rotations, spearheading real-time incident management, and managing high-severity service disruption protocols via automated PagerDuty and Slack workflows.
Do what you love
To be successful in this role you will:
- Have 5+ years of relevant experience and a Bachelor's degree in Computer Science or related field
- Demonstrate exceptional proficiency in tooling and coding using languages like Python to build scalable operational tools, API integrations, and automation frameworks.
- Show hands-on experience with modern observability stacks and timeseries engines, like Prometheus, Grafana, OpenTelemetry, and Loki.
- Possess a working understanding of advanced networking topologies, high-bandwidth routing/switching infrastructure, BGP, and dual-stack IPv4/IPv6 networks.
- Demonstrate expertise as a primary designer for new service rollouts, establishing operational readiness criteria, telemetry baselines, and alerting thresholds.
- Demonstrate extensive experience building technical runbooks, leading complex incident response bridges, and driving comprehensive, blameless post-mortems.
- Demonstrate a proven ability to fully own ambiguous technical challenges, coordinate cross-functional teams, and drive toward production-grade solutions effectively.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Skills Required
- 5+ years of relevant experience
- Bachelor's degree in Computer Science or related field
- Proficiency in Python for tooling, automation, and API integrations
- Hands-on experience with observability and timeseries stacks: Prometheus, Grafana, OpenTelemetry, Loki
- Working knowledge of advanced networking, high-bandwidth routing/switching, BGP, IPv4/IPv6
- Experience designing service rollouts, setting operational readiness criteria, telemetry baselines, and alerting thresholds
- Experience building runbooks, leading incident response bridges, and conducting blameless post-mortems
- Experience integrating automated workflows across ticketing systems
- Experience with private cloud and compute technologies for high-density hardware environments
- Familiarity leveraging advanced AI tools and LLM-based development approaches
- Ability to fully own ambiguous technical challenges and coordinate cross-functional teams
- Participation in 24x7x365 on-call rotations and managing incidents via PagerDuty and Slack workflows
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
-
Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
-
Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
-
Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
Gallery
