Senior Site Reliability Engineer - Observability

• Serve as a primary escalation point for production support involving the ELK Stack, Grafana, and New Relic 
• Own platform health, capacity planning, and performance tuning for on-premises observability infrastructure – including Elasticsearch cluster management, index lifecycle policies, and retention strategies 
• Monitor and maintain SLOs for the observability platforms, ensuring the tools engineers depend on are highly available and performant 
• Support engineering teams in onboarding to observability platforms – helping teams instrument their applications, build dashboards, and define meaningful alerts 
• Manage patching, upgrades, and configuration management across the observability stack 
• Collaborate with security to harden platform configurations and manage software vulnerabilities 
• Contribute to on-call rotations and maintain runbooks and escalation procedures 

• Design and build tooling/automation to reduce toil and improve the experience for teams using observability platforms 
• Lead or contribute to platform modernization initiatives – e.g., improving ingestion pipelines, scaling platform capacity, standardizing Grafana dashboard and alerting patterns, or evaluating new capabilities within the existing stack 
• Develop and maintain infrastructure-as-code (Terraform, Helm, Ansible, etc.) for platform components 
• Build and enforce standards around logging metrics and alerting that help engineering teams adopt observability best practices at scale 
• Participate in design reviews and contribute to the overall platform roadmap 

• Bachelor’s degree in a technical field or equivalent practical experience 
• 5+ years of experience in SRE, DevOps, or platform engineering roles 
• Deep hands-on experience with the ELK Stack – Elasticsearch cluster operations, Logstash pipeline development, Kibana, and index lifecycle management 
• Strong experience with Grafana, including data source integrations, dashboard design, and alerting 
• Solid understanding of observability principles 
• Experience operating on-premises infrastructure, including capacity planning, server management, and the operational tradeoffs with managed cloud services 
• Proficiency in Python for automation and tooling; familiarity with shell scripting  
• Strong Linux systems knowledge and comfort working with configuration management tools (e.g., Ansible, Chef, Puppet, etc.) 
• Demonstrated ability to drive incidents to resolution and communicate clearly under pressure 
• A bias toward automation and a low tolerance for repetitive manual work 

• Experience with Prometheus 
• Experience with New Relic administration or APM instrumentation 
• Familiarity with log shipping agents and pipeline tools such as Beats, Fluentd, or Fluent Bit 
• Experience with distributed tracing tools like OpenTelemetry 
• Exposure to cloud-based observability offerings and experience thinking through hybrid strategies 
• Prior experience building or governing observability standards across a large engineering organization 

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