Senior Site Engineer, Operations

Sertifi is a leading technology company dedicated to helping businesses finalize business faster, providing a complete agreements platform for the Hospitality and Travel industry. Brands like Marriott, Topgolf, and AEG Worldwide trust Sertifi to efficiently and securely sign documents, exchange card authorizations, and complete payments with their customers. Sertifi's easy-to-use platform helps tens of thousands of businesses in more than 135 countries, with more than $5 billion in payment requests sent through the system annually. With decades of experience in Hospitality and Travel, Sertifi is building a network that gives guests and travelers across the globe a great experience from the start. 
We are currently seeking a Senior Site Engineer who can work cross-functionally with multiple Implementation Teams including our Feature, Platform, and Operations teams to solve problems and improve our products and services. This role will need to view our platform holistically and work towards ensuring it is scalable, reliable, observable, and extendable. We expect you to have strong knowledge of IaC, Networking, and managing Operations of self-hosted infrastructure at a co-located data center. 
As a Senior Site Engineer, you will work closely with Sertifi’s Development, Platform and Infrastructure teams to create automated systems that build, deploy, and manage our applications and their associated platforms.
This position will report to our Senior Manager, Operations.
Candidates must be based in the United States, in Chicago, or within a Sertifi approved state for remote work: 

AZ, CO, FL, GA, IA, ID, IL, IN, MA, MD, ME, MI, MO, NC, NH, NJ, OR, PA, TN, TX, VA, WI 

Throughout the interview and onboarding process, Sertifi also reserves the right to conduct independent reference checks to verify past experience and performance in addition to our standard background check and onboarding procedures. 

Challenges You’ll Tackle: 

• Serve as team Subject matter expert in Operations and Networking. 
• Maintain and optimize physical On-Premise infrastructure and network hosted at a co-located data center, while supporting a migration to cloud 
• Provide guidance and mentorship, elevating the understanding and technical depth to other Site Engineering team members. 
• Improve automation of software releases, including evaluation of deploy patterns and processes to minimize issues in production environment 
• Always looking for ways to improve / automate existing processes 
• Participate in the system team’s on-call rotation for production outages 

What You’ll Need to Succeed: 

• Deep experience with CI/CD services like Teamcity, Octopus Deploy, Github Actions 
• Deep Experience in On-Premise Datacenter management, including compute, storage, networking, and security. 
• Experience with Windows Server Administration, including Active Directory, Group Policies, DNS, with an ability to ensure high availability, secure configurations, and efficient server management in the datacenter 
• Demonstrated ability to systematically troubleshoot and lead an incident response team 
• Experience with automation tools and configuration-as-code (Ansible, Puppet, Chef, Vagrant, etc.)
• Experience with Tailscale 
• Experience with IaC (Terraform, Bicep etc)
• Strong understanding and experience in Release Management 
• Experience utilizing containers in CI/CD 
• Experience with cloud services (preferably AWS) 

 
Nice to haves: 

• Experience with Github Actions and YAML Configs 
• Experience with cloud IaC platforms like Terraform Cloud or Spacelift 
• Any related cloud or vendor certifications 
• Experience with Liquibase and respective pipelines 

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to type, use computer, phone, cell phone and other office/home office equipment/technology. Must be able to speak, see, and hear. Must be able to remain in a stationary position for prolonged periods of time.

 
What’s in it for you: You will work in a collaborative environment that welcomes new ideas and allows you to make an immediate impact on the team. Additionally, we offer great benefits such as: Competitive salary, Unlimited PTO, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program.
 
 Sertifi is proud to be an Equal Opportunity Employer. Sertifi is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. All individuals seeking employment at Sertifi are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other basis forbidden under federal, state, or local law.