Senior ServiceNowEngineer ITSM and ITOM

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

• Develop and configure SNOW ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules.
• Implement and improve workflows, business rules, UI policies, and automation for ITSM and ITOM processes.
• Design integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs.
• Manage and enhance the Configuration Management Database (CMDB), ensuring data integrity and understanding of the Common Service Data Model (CSDM).
• Manage SNOW Discovery and Service Mapping to identify and maintain Configuration Items (CIs).
• Troubleshoot and resolve complex issues related to SNOW ITSM and ITOM modules.
• Collaborate with IT teams, partners, and end-users to gather requirements and provide solutions.
• Maintain technical documentation for configurations, customizations, and integrations.
• Ensure compliance with IT security standards, best practices, and governance requirements.
• Participate in Agile development processes, including sprint planning, reviews, and daily stand-ups.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Excellent English proficiency and fluency to communicate with people at all levels.

• Experience with cloud-native infrastructure and cloud discovery tools.
• Knowledge of SNOW Agent Client Collector (ACC) and advanced CMDB features.
• Experience in Agile methodologies (Scrum, Kanban).
• 5+ years of hands-on experience in SNOW development, with a focus on ITSM and ITOM modules.
• Proficiency in JavaScript, SNOW Glide scripting, HTML, and CSS.
• Experience with IT Service Management (ITSM) concepts, Information Technology Infrastructure Library framework, and IT Operations Management (ITOM) practices.
• Experience with SNOW Discovery, Event Management, and CMDB lifecycle management.
• Experience with API integrations (REST, SOAP) and SNOW IntegrationHub.
• Familiarity with SNOW development tools (Flow Designer, Studio IDE, Update Sets).
• We prefer SNOW certifications (CSA, CAD, ITSM, ITOM Implementation Specialist).

Our benefits package includes…

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – We match your volunteer hours or personal cash donations to an eligible charity with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

Rockwell Automation's hybrid policy expects employees to work at a Rockwell location at least on Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.