The Role
The Senior ServiceNow Technology Consultant will lead the configuration and implementation of ServiceNow solutions, focusing on Customer Workflows and optimizing processes through Playbooks, while collaborating with clients and cross-functional teams.
Summary Generated by Built In
Who We Are
Business has changed - and so should consulting. We are strategists, technologists, engineers, and designers who bridge the gap between consulting, design, and marketing to create powerful digital experiences for our customer's brands and users.
Ignyte Group earned awards in 2025 from Forbes Magazine, Vault.com, and CIO Bulletin as one of America's top management consulting firms and received ServiceNow's 2025 GenAI Customer Value Partner of the Year award.
What You'll Do
Are you a hands-on ServiceNow expert who thrives on solving complex business challenges? Ignyte is looking for a Senior ServiceNow Technology Consultant who is passionate about creating innovative solutions across various industries that address critical business problems using the latest digital technologies. You’ll be challenged daily as you will play a key role in leading multiple project types to successful completion. Your everyday tasks can range from working with clients to plan and implement their technology solutions, to generate operational reports or KPI analysis, and to work with designers to create user interfaces.
As a Senior ServiceNow Technology Consultant, we give you the opportunity to create your own career path based on your interests, the skills you already possess as well as the skills you’d like to have. From day one, you will work with our firm's leadership to formulate your job description and career goals.
What We're Looking For
- 2-4 years of hands-on ServiceNow experience, delivering business-facing solutions.
- Strong focus in Customer Workflows (CSM/PSDS) or App Engine (preferred).
- Experience configuring and deploying Playbooks (preferred).
- ServiceNow Developer Certifications including, Certified System Administrator (CSA), Customer Service Management (CSM), Public Sector Digital Services Suite (PSDS), Certified Application Developer (CAD), and/or Now Assist for CSM Pro Plus Suite. In addition, at least one mainline certifications such as Strategic Portfolio Management (SPM), Field Service Management (FSM), IT Service Management (ITSM), Enterprise Asset Management (EAM).
- Experience in leading development and management of work plans to address client requests and tasks, including translating clients' requirements into technical solutions with limited supervision.
- Experience in full development lifecycle of ServiceNow solution, from design to implementation.
- Experience leading small to medium teams by example to achieve project goals and complete major deliverables.
- Excellent interpersonal skills to communicate with colleagues and executives alike.
- Excellent problem-solving skills and ability to think strategically.
- Ability to assist in proposal writing for business development opportunities as requested.
- Ability to set, manage, and meet multiple expectations and deadlines.
- Hard working, self-motivated individuals who are comfortable handling ambiguity and able to successfully complete tasks within deadlines with limited supervision.
- Creative “big picture” thinking while maintaining a keen attention to detail.
- Previous "Big 4" consulting experience is a plus.
- DC area candidates preferred. If outside of DC, preference to candidates in Pacific Time, especially Sacramento, CA.
- Lead the configuration and implementation of ServiceNow solutions, with a focus on Customer Workflows (CSM/PSDS) or App Engine.
- Work closely with clients to understand their business needs, design, and delivery scalable ServiceNow solutions that drive efficiency and automation.
- Develop and configure Playbooks to streamline and optimize workflows.
- Provide technical guidance and hands-on execution to ensure successful project delivery.
- Stay ahead of the curve with the latest ServiceNow capabilities and best practices.
- Collaborate with cross-functional teams in a dynamic, fast-paced environment.
What You'll Gain
- Exciting Projects: Work on demanding and rewarding projects that provide exposure to business issues and challenges in a variety of industries
- Professional Growth: Ignyte invests in your development by providing continuous training and career opportunities.
- Dynamic Team Members: Gain valuable experience collaborating with highly motivated and bright individuals at DC's most promising budding consulting company and enjoy a stimulating team-building environment.
- Innovative environment: Gain experience and expertise in various areas and utilize your computer skills, analytical abilities, and customer-facing abilities.
Top Skills
App Engine
Customer Workflows
Playbooks
Servicenow
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The Company
What We Do
Business has changed - so should consulting. We are strategists, technologists, engineers, and designers who bridge the gap between consulting, design, and marketing to create powerful digital experiences for our customer's brands and users.
Recently named as Washingtonian Magazine's Best Places to Work in Washington, DC, Ignyte is looking for people not bound by their job description to join our progressive start-up culture and help us build a new type of consulting company.
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