We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Job Summary:
The Senior ServiceNow Software Engineer designs, develops, configures, tests, and supports scalable solutions on the ServiceNow platform that meet business and technical requirements. This role independently leads the technical delivery of moderately complex solutions, collaborates with cross-functional teams, makes sound design decisions within established platform architecture and governance, and mentors less experienced engineers while contributing to secure, maintainable, and upgrade-ready solutions.
Essential Duties:
- Design, configure, develop, test, deploy, and support ServiceNow applications, modules, and platform capabilities.
- Build and maintain scoped applications, data models, forms, workflows, Flow Designer flows and sub flows, business rules, script includes client scripts, UI policies, and related components.
- Develop secure integrations using REST/SOAP APIs, Integration Hub, import sets, transform maps, MID Server, and other integration patterns as appropriate.
- Collaborate with product owners, platform architects, administrators, QA, security, and other engineers to refine requirements and deliver platform solutions.
- Apply ServiceNow security controls, including roles, groups, access control rules, data policies, and secure scripting practices.
- Monitor and improve solution performance, maintainability, accessibility, and upgrade compatibility while minimizing unnecessary customization.
- Document solution designs, configurations, integrations, technical decisions, deployment procedures, and operational support processes.
- Mentor junior associates by reviewing designs and code, sharing ServiceNow development standards, and promoting reusable platform patterns.
- Contribute to Agile delivery, source control and application repository practices, CI/CD automation, governance, and continuous improvement of the ServiceNow platform.
SKILLS:
Experience & Background
- 5 or more years of software engineering or related experience, including at least 3 years of hands-on ServiceNow application development in an enterprise environment.
- Experience independently delivering moderately complex ServiceNow solutions across the software development lifecycle, from requirements refinement and technical design through deployment and production support.
Core Technical Proficiency
- Proficiency with ServiceNow platform development, including scoped applications, tables and data models, forms, lists, business rules, script includes client scripts, UI policies, notifications, and access control rules.
- Strong JavaScript skills and experience with ServiceNow server-side and client-side APIs, including Glide Record and related Glide APIs.
- Experience with Flow Designer and Integration Hub; familiarity with Workflow Editor in environments where legacy workflows remain in use.
- Experience designing and supporting integrations using REST/SOAP web services, scripted REST APIs, import sets, transform maps, authentication methods, and MID Server.
- Experience with ServiceNow testing and deployment practices, including update sets, application repository or source control, instance promotion, upgrade validation, and release verification; familiarity with clone planning and post-clone validation is beneficial.
- Understanding of ServiceNow security, performance, data integrity, platform governance, and configuration practices that support maintainability and upgradeability.
- Experience with ServiceNow products relevant to the assigned team is preferred. Candidates should demonstrate deep experience in one or more areas, such as ITSM, ITOM, CMDB, CSM, HRSD, SPM, or App Engine, rather than broad exposure across the full platform.
- Familiarity with web technologies such as HTML and CSS and with Agile, DevOps, CI/CD, and secure SDLC practices.
Professional Traits
- Strong problem-solving and analytical skills, including the ability to troubleshoot complex platform and integration issues.
- Ability to work independently while collaborating across business, product, architecture, security, and engineering teams.
- Clear communication skills to explain platform capabilities, technical tradeoffs, and solution designs to varied audiences.
- Demonstrated ability to mentor and support less experienced colleagues and promote consistent development standards.
- Sound judgment to balance business needs, platform capabilities, technical risk, and long-term maintainability when recommending ServiceNow solutions.
- Commitment to continuous learning and the ability to adapt engineering practices as ServiceNow platform capabilities, standards, and supported products evolve.
Education/Certification:
- Bachelor’s degree in computer science, software engineering, information systems, or a related field, or equivalent practical experience.
- ServiceNow Certified System Administrator (CSA) preferred; ServiceNow Certified Application Developer (CAD) strongly preferred.
- Additional ServiceNow certifications or credentials aligned with the team’s supported products and capabilities are beneficial.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Skills Required
- 5 or more years of software engineering or related experience
- At least 3 years of hands-on ServiceNow application development in an enterprise environment
- Experience independently delivering moderately complex ServiceNow solutions across the software development lifecycle
- Proficiency with ServiceNow platform development, including scoped applications, tables, data models, forms, lists, business rules, scripts, UI policies, notifications, and access controls
- Strong JavaScript skills and experience with ServiceNow server-side and client-side APIs, including Glide Record and related Glide APIs
- Experience with Flow Designer and Integration Hub
- Experience designing and supporting REST and SOAP integrations, scripted REST APIs, import sets, transform maps, authentication methods, and MID Server
- Experience with ServiceNow testing and deployment practices, including update sets, application repository or source control, instance promotion, upgrade validation, and release verification
- Understanding of ServiceNow security, performance, data integrity, platform governance, maintainability, and upgradeability
- Deep ServiceNow experience in one or more areas such as ITSM, ITOM, CMDB, CSM, HRSD, SPM, or App Engine
- Familiarity with Workflow Editor
- Familiarity with clone planning and post-clone validation
- Familiarity with HTML and CSS, Agile, DevOps, CI/CD, and secure SDLC practices
- Bachelor's degree in computer science, software engineering, information systems, or a related field, or equivalent practical experience
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- Additional ServiceNow certifications aligned with supported products and capabilities
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
-
Parental & Family Support — Parental leave, caregiver leave, and family‑building assistance are standout strengths, including 12 weeks fully paid parental leave, six weeks paid family caregiver leave, up to $50,000 in fertility coverage, and up to $20,000 per child for adoption or surrogacy, plus backup care resources. These benefits create a family‑forward package that stands out within the firm’s total rewards.
-
Leave & Time Off Breadth — Time‑off options are broad, with self‑managed PTO for associates and above, at least 14 paid holidays, and firm‑wide wellbeing days alongside hybrid work flexibility. This breadth is consistently presented as a strong component of the overall offering.
-
Healthcare Strength — Medical coverage includes multiple plan designs (two HDHPs and a PPO), telehealth access, and a mental‑health platform offering up to eight free 1:1 sessions per year. Health benefits are characterized as solid to strong for the industry.
RSM US LLP Insights
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
