Do you enjoy leading cross-functional teams through complex technology implementations? Are you energized by owning delivery, managing stakeholders, and guiding projects from early planning through production launch? Do you thrive in a remote, consulting-style environment where modernizing Digital Services on the ServiceNow platform is central to the work?
Servos is looking for a Senior Engagement Manager with strong technical project management experience, a consultative mindset, and the ability to lead teams and clients through complex ServiceNow delivery engagements from strategy through execution.
Location: Remote (Must reside in Pacific or Mountain time zones)
We Are:
- A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)
- A virtual team throughout the United States with headquarters in Virginia
- Devoted to doing the right thing for our clients and team by leading with a human-first culture
- An experienced team of consultants who are dedicated to having fun and adding value
- Open minded and always welcoming new ideas and approaches
You Are:
- An experienced IT project manager with 6+ years of experience leading technical teams and consistently delivering results.
- Comfortable communicating effectively with senior-level stakeholders within client organizations.
- Experienced across the full software development or implementation life cycle, including analysis, design, development, testing, training, and operational support, with experience delivering enterprise platform implementations, specifically with ServiceNow a plus.
- Skilled at managing multiple projects in complex environments, solving problems, and navigating ambiguity.
- Knowledgeable in Agile delivery, including project estimation, solution design reviews, documentation creation and review, and peer code reviews.
What You’ll Do:
- Drive product specifications and project plans while managing the full software development life cycle from inception through production launch and post-production support.
- Provide oversight, operational management, and project management for software development and operations and maintenance initiatives on the ServiceNow platform.
- Plan, organize, secure, and manage resources to ensure successful delivery of program and project goals.
- Proactively identify and mitigate risks while adapting to changing priorities across multiple initiatives.
- Contribute to the growth of the ServiceNow practice by developing collateral, improving methodologies, supporting internal training, and advancing best practices.
What We Offer:
- A family first culture with unlimited PTO after the first year
- Health benefits with free coverage for you and competitive rates for your family
- 401k plus a match and a variety of other benefits
- An investment in your continued growth and development with training opportunities and certifications
- The opportunity to make a difference with ServiceNow experts who truly believe in teamwork and changing the world
Top Skills
What We Do
We are a ServiceNow Premier Partner who always does the right thing for our clients. We specialize in co-creating high value, human-first ServiceNow solutions that provide great experiences for your customers and employees.
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