Job Title: Senior ServiceNow Developer
Work Arrangement: Onsite
Location: Washington, DC 20002
Employment Type: Contract
Engagement Type: W2 or 1099 only. No corp to corp.
Final Interview: In person
Position Summary
Dhaka Technologies Limited Company is hiring on behalf of its client, a District of Columbia public school system, for a Senior ServiceNow Developer to support the development, administration, and ongoing enhancement of the district's ServiceNow platform within the Office of Data and Technology.
This is a hands on role configuring, maintaining, and evolving ServiceNow to support district wide business processes across multiple modules, including but not limited to Source to Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), and IT Asset Management (ITAM).
The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non technical stakeholders across a large public sector organization. The Senior ServiceNow Developer ensures solutions are scalable, user centered, secure, and aligned to district operational priorities, while supporting continuous improvement of service delivery across central office and school based teams.
Key Responsibilities
- Serve as a primary administrator for the district ServiceNow instance, supporting day to day service operations and maintenance.
- Configure and maintain ServiceNow applications, including forms, lists, workflows and flows, notifications, and reporting.
- Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and others available on the platform.
- Design and maintain Service Catalog items and end to end workflows using Flow Designer, approvals, task routing, and notifications.
- Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform aligned approaches.
- Coordinate with the District central technology office for development, changes, and support.
- Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
- Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
- Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
- Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.
Requirements
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience. Required.
- Hands on ServiceNow administration experience, including ownership or co ownership of a ServiceNow instance. Required, 10 years.
- Proficiency in JavaScript for ServiceNow scripting, including business rules, client scripts, and UI policies. Required, 10 years.
- Strong foundational knowledge of the ServiceNow platform, including forms, lists, tables, and dictionary configuration, business rules, and client scripts. Required, 8 years.
- Knowledge of UI policies and UI actions, roles and Access Control Lists (ACLs), update sets, and platform administration. Required, 8 years.
- Experience integrating ServiceNow with external systems via REST and SOAP APIs. Required, 8 years.
- Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports. Required, 8 years.
- Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps. Required, 8 years.
- Experience working in a public sector, K-12, education, or other highly regulated environment. Required, 8 years.
- ITIL Foundation certification or equivalent ITSM process knowledge. Required.
Preferred Qualifications
- ServiceNow Certified Application Developer (CAD). Highly desired.
Additional Requirements
- This position is onsite in Washington, DC. Remote and hybrid work are not available.
Work Authorization
Applicants must be authorized to work in the United States.
How to Apply
Send your resume to [email protected]. Please include the job title in the subject line of your email.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience
- 10 years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance
- 10 years of JavaScript experience for ServiceNow scripting, including business rules, client scripts, and UI policies
- 8 years of ServiceNow platform experience with forms, lists, tables, dictionary configuration, business rules, and client scripts
- 8 years of experience with UI policies, UI actions, roles, ACLs, update sets, and platform administration
- 8 years of experience integrating ServiceNow with external systems through REST and SOAP APIs
- 8 years of experience with REST APIs, Integration Hub, and data imports
- 8 years of experience with ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps
- 8 years of experience working in public sector, K-12, education, or another highly regulated environment
- ITIL Foundation certification or equivalent ITSM process knowledge
- ServiceNow Certified Application Developer certification
- Authorization to work in the United States
- Ability to work onsite in Washington, DC; remote and hybrid work are unavailable
What We Do
Dhaka Technologies Limited is a Washington, D.C.-based IT solutions and staff augmentation provider serving government and private-sector organizations. It supplies IT staffing, recruiting, consulting, hardware and software solutions, application development, cloud and infrastructure services, cybersecurity, data engineering, and software testing. The company helps clients build and manage secure, scalable technology environments while connecting them with skilled technical professionals across diverse industries.
