The Role
Develop and maintain ServiceNow applications, workflows, catalog items, integrations, automations, and configurations. Design scalable technical solutions, administer ITSM functionality, manage CMDB and CSDM accuracy, troubleshoot platform issues, and maintain application security. Collaborate with IT and business stakeholders to translate requirements into ServiceNow solutions, including integrations through LDAP, SSO, MID Server, APIs, web services, and internal applications. The role requires on-site work in Washington, D.C., three days per week.
Summary Generated by Built In
SAIC is looking for a Senior ServiceNow Developer to join our team in Washington, DC. The ServiceNow Developer's primary responsibilities include providing the design and delivery of technical solutions and custom application development within the ServiceNow environment. Candidate must have a strong understanding of software engineering and ServiceNow's IT Service Management (ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization. Excellent communication and documentation skills are extremely important for this individual to be successful!
This role requires on site work in Washington, D.C. 3 days per week.
Primary Responsibilities:
- Developing, designing, configuring and release of new application modules, workflows and catalog requests.
- Designing and delivering technical solutions that are developed on the ServiceNow platform for all internal employees.
- Provide software configuration and customization including, but not limited to: Flow design, administration, report setup, data imports, integration, custom scripting and third party software integrations.
- Create integrations and process automation using API and data integration processes between ServiceNow and other services.
- Create and maintain Service Catalog Items and Knowledge Bases.
- Work with IT Service Management Team and other key client stakeholders within IT and the Business.
- Understand business requirements for ServiceNow - Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies - Participate in sizing the application for future growth and scalability.
- Perform technical configurations, application maintenance and house-keeping activities.
- Design security of the application, and own data security function.
- Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues.
- Find opportunities to improve the platform.
- Assist in maintaining CIs to ensure CMDB accuracy and completeness
Required Skills and Education:
- Bachelor’s and eight (8) years or more experience; Masters and six (6) years or more experience; or subsequent work experience.
- Ability to obtain and maintain a public trust requiring U.S. Citizenship and Green Card.
- 6+ years of ServiceNow development skills with 6+ years of experience in an enterprise-level environment.
- Experience supporting the customization, administration, and configuration of the ServiceNow tool.
- Experience with Enterprise Architecture (formerly APM).
- Experience with HTML, Angular, and JavaScript.
- Experience with Service Catalog and Service Portal within ServiceNow.
- Experience with CMDB and CSDM.
- Experience with WSD and Now Assist modules.
- Functional knowledge of ITSM processes.
- Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).
- Prior experience integrating ServiceNow with other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
- Ability to plan resource requirements from high level specifications.
- Strong communications skills and the ability to explain complex concepts in plain language.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Skills Required
- Bachelor's degree and 8 or more years of experience, master's degree and 6 or more years of experience, or equivalent subsequent work experience
- Ability to obtain and maintain a Public Trust clearance
- U.S. citizenship or Green Card
- 6 or more years of ServiceNow development experience
- 6 or more years of experience in an enterprise-level environment
- Experience customizing, administering, and configuring ServiceNow
- Experience with Enterprise Architecture, formerly APM
- Experience with HTML, Angular, and JavaScript
- Experience with Service Catalog and Service Portal in ServiceNow
- Experience with CMDB and CSDM
- Experience with WSD and Now Assist modules
- Functional knowledge of ITSM processes
- Experience creating and customizing Incident, Problem, Change, Service Portal, Service Catalog Automation, and Orchestration applications
- Experience integrating ServiceNow with other applications
- Ability to adapt existing methods and procedures to solve complex problems
- Ability to plan resource requirements from high-level specifications
- Strong communication skills and ability to explain complex concepts in plain language
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The Company
What We Do
Spectrum San Diego is a high tech security innovator, specializing in ultra-low-dose X-ray screening systems.
