Senior ServiceNow Developer

Highly experienced, versatile ServiceNow Developer who can work confidently across multiple modules of the platform — including ITSM, ITOM, CSM, HRSD, and Integrations — rather than being limited to a single application area. The ideal candidate is a seasoned platform generalist with deep architectural understanding, capable of leading complex builds independently, mentoring junior developers, and acting as a technical go-to across module teams.

Responsibilities

• Design, develop, and configure solutions across multiple ServiceNow applications such as ITSM (Incident, Problem, Change, Request), ITOM (Discovery, Service Mapping, CMDB), CSM, HRSD, and Service Catalog.

• Translate business and functional requirements into scalable technical designs and platform configurations.

• Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Script Includes, and Scheduled Jobs.

• Develop and manage workflows and process automation using Flow Designer and (where applicable) legacy Workflow Editor.

• Build and support integrations with third-party systems using REST, SOAP, Integration Hub Spokes, and MID Server.

• Configure and maintain CMDB, Discovery patterns, and Service Mapping for accurate infrastructure and service visibility.

• Develop and customize Service Portal / Employee Center / Now Experience UI Builder pages and widgets.

• Own end-to-end delivery for assigned enhancements: design, build, unit test, support UAT, and deploy across environments (Dev/Test/Prod).

• Manage platform administration tasks such as update sets, ACL management, roles, and instance data management.

• Troubleshoot and resolve platform issues, performance bottlenecks, and production defects across modules.

• Stay current with new ServiceNow releases and evaluate features (e.g., AI/Virtual Agent, Predictive Intelligence) for adoption.

• Prepare technical documentation, low-level design (LLD) documents, and release/deployment notes.

• Collaborate with architects, business analysts, QA, and platform admins across module teams to ensure consistent platform governance.

• Provide technical leadership and mentorship to junior and mid-level developers, including code reviews and best-practice guidance.

• Own architectural decisions for complex, cross-module builds and act as the technical escalation point for the ServiceNow team.

• Contribute to platform roadmap planning, upgrade impact assessments, and technical governance standards.

Qualifications

• 8–12 years of overall IT experience, including at least 6+ years of hands-on ServiceNow development across multiple modules (e.g., ITSM + CSM, or ITOM + HRSD).

• Proven experience leading or architecting large-scale, multi-module ServiceNow implementations from design through go-live.

• Strong command of JavaScript and ServiceNow scripting: Glide APIs (GlideRecord, GlideAjax, GlideForm), Script Includes, and Business Rules.

• Solid understanding of the ServiceNow data model, CMDB structure, ACLs, and platform security concepts.

• Practical experience with Flow Designer, Integration Hub, and building/consuming REST and SOAP web services.

• Familiarity with Service Portal (AngularJS/Widgets) and/or Now Experience UI Builder.

• Working knowledge of ITIL processes and how they map to ServiceNow's ITSM/ITOM applications.

• Experience managing update sets, application scoping, and multi-environment deployments (Dev/Test/Prod).

• Comfortable working across the full development lifecycle — requirement analysis, design, build, testing, and deployment.

• Strong debugging, analytical, and problem-solving skills across varied technical scenarios.

• Excellent communication skills, with the ability to work directly with business stakeholders as well as technical teams, and to mentor junior developers.

• Experience with Agile/Scrum delivery and tools such as JIRA or Azure DevOps.

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
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We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.