Job Description:
Successful candidates will be responsible for the configuration, development, support, and continuous improvement of ServiceNow solutions in live production environments, helping organizations optimize service delivery, automate workflows, improve operational efficiency, and enhance user experiences.
Key Responsibilities- Design, configure, develop, and maintain ServiceNow solutions across one or more functional areas, including ITSM, ITOM, ITAM, HRSD, CSM, and CMDB.
- Develop and enhance workflows, business rules, client scripts, UI policies, service catalog items, forms, and approval processes.
- Build and maintain automation using Flow Designer and other ServiceNow platform capabilities.
- Support incident, problem, change, request, asset, case management, and configuration management processes.
- Troubleshoot and resolve production defects, system issues, and performance concerns.
- Collaborate with business stakeholders, service owners, platform teams, and integration teams to translate requirements into scalable solutions.
- Support release management activities, including testing, deployment, validation, and post-release support.
- Contribute to platform governance, development standards, reusable design patterns, and best practices.
- Participate in continuous improvement initiatives focused on service delivery, user experience, automation, data quality, and operational excellence.
- Work effectively within Agile, iterative, or hybrid delivery environments.
- 3+ years of hands-on ServiceNow development experience (senior opportunities available for candidates with 7+ years of experience).
- Strong experience in one or more ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, or CMDB.
- Solid understanding of JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Flow Designer.
- Experience configuring workflows, forms, catalog items, approvals, notifications, and service processes.
- Experience supporting production environments, including defect resolution, enhancements, and operational support activities.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex platform issues.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Excellent communication and stakeholder management skills.
- Experience with IntegrationHub, REST/SOAP APIs, and third-party system integrations.
- Exposure to Discovery, Service Mapping, MID Servers, Asset Management, CMDB, or Data Reconciliation processes.
- Experience working in large-scale, enterprise ServiceNow environments.
- Knowledge of Common Service Data Model (CSDM) and ServiceNow best practices.
- Experience with customer-facing portals, workspaces, or employee service delivery solutions.
- ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-HR, CIS-CSM, CIS-ITOM, or related certifications.
You will have the opportunity to work on enterprise-scale ServiceNow programs, contribute to innovative digital transformation initiatives, and collaborate with global teams delivering best-in-class ServiceNow solutions across multiple business domains.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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Skills Required
- 3+ years of hands-on ServiceNow development experience
- Strong experience in one or more ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, CMDB)
- Solid understanding of JavaScript and Glide API
- Experience with Business Rules, Client Scripts, UI Policies, and Flow Designer
- Experience configuring workflows, forms, service catalog items, approvals, and notifications
- Experience supporting production environments including defect resolution and operational support
- Strong analytical and problem-solving skills
- Ability to work independently and collaborate with cross-functional teams
- Excellent communication and stakeholder management skills
- Experience with IntegrationHub, REST/SOAP APIs, and third-party integrations
- Exposure to Discovery, Service Mapping, MID Servers, Asset Management, CMDB, or Data Reconciliation
- Experience working in large-scale, enterprise ServiceNow environments
- Knowledge of Common Service Data Model (CSDM) and ServiceNow best practices
- Experience with customer-facing portals, workspaces, or employee service delivery solutions
- ServiceNow certifications (CSA, CAD, CIS-ITSM, CIS-HR, CIS-CSM, CIS-ITOM or related)
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
