Do you enjoy helping drive the ServiceNow project lifecycle by collaborating with virtual teams? Are you a go-to resource for applying industry best practices when you are working through requirements with your clients? Do you thrive in environments rooted in relationship building and that focus on bringing ServiceNow to life?
If so, Servos would love to chat with you about our Senior Business Analyst role and how we are innovating Digital Services for the Public Sector!
Location: Wherever you are (Remote)
We Are
• A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)
• A virtual team throughout the United States with headquarters in Virginia
• Devoted to doing the right thing for our clients and team by leading with a human-first culture
• An experienced team of consultants who are dedicated to having fun and adding value
• Open minded and always welcoming new ideas and approaches
You Are
• A seasoned Business Analyst with at least 4 years of your career working with ServiceNow customers
• A strong communicator that is highly capable of working directly with client stakeholders
• Strongly skilled at relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change management
• An optimizer of efficiency who helps automate and streamline during project lifecycles utilizing, both, traditional (waterfall) and agile project methodologies
• Familiar with basic administration of the ServiceNow platform (CSA Preferred) as well as ITIL framework
• Passionate about doing the right thing, no matter how many times it takes
• An adventurer who wouldn’t mind traveling up to 20% of the time
What You’ll Do
• Work with client stakeholders and other team members to gather requirements and translate them for technical delivery
• Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration
• Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed
• Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information
• Develop a keen understanding of the solutions we implement and our customer’s business
What We Offer
• A family first culture with unlimited PTO after your first year
• Health benefits with free coverage for you and competitive rates for your family
• 401k match and a variety of other benefits
• An investment in your continued growth and development with training opportunities and certifications
• The opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world
Skills Required
- At least 4 years of experience working with ServiceNow customers
- Strong communication and ability to work directly with client stakeholders
- Experience with relationship building and business process improvement
- Experience gathering requirements and defining client solutions
- Experience supporting organizational change management
- Experience with traditional waterfall and agile project methodologies
- Familiarity with basic ServiceNow platform administration
- ServiceNow Certified System Administrator certification
- Familiarity with the ITIL framework
What We Do
We are a ServiceNow Premier Partner who always does the right thing for our clients. We specialize in co-creating high value, human-first ServiceNow solutions that provide great experiences for your customers and employees.
