The Role
Provides technical subject-matter expertise for CyberArk EPM and PAM operations. Responsibilities include endpoint and account onboarding, application control, just-in-time access, patching, upgrades, L2/L3 support, incident resolution, automation, SOP development, and mentoring analysts. The role supports continuous service improvement and operates in rotating shifts.
Summary Generated by Built In
Role Summary:
The Senior Security Analyst should work as a technical SME for the CyberArk (EPM) solution, key delivery outcomes expected from this role are:
• Onboarding and management of end point accounts and workstations into EPM for application controls (whitelist/blacklist), avoid stand in access, enable JIT elevated access, avoid credential theft and so on.
• Analyze requirements related to MINOR enhancements, implement, test and deploy
• CyberArk EPM patch updates, version upgrades. Validation and testing.
• Analyze and resolve L3, L2 tickets.
• Triage & resolve production incidents, restore the service availability within SLA targets
• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
• Create/Update SOPs for L1 service desk team.
• Mentor and guide the Security analysts and associates deployed for the PAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the IAM operations team
Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks
Requirements
Education Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.
Years of Experience: 4-7 years
4-5 years of relevant CyberArk EPM support experience.
Basic Qualifications:
• 4-7 years of experience in implementation & operations support leveraging Privilege management solution (CyberArk EPM).
o Minimum 4-5 years of experience in CyberArk EPM
o 1-2 years of experience in CyberArk Core PAS solution
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication
Technical Skills:
• Hands-on operations support experience in CyberArk EPM. L2/L3 tickets. Accounts, Servers Onboarding.
• Automation of accounts onboarding, offboarding.
Preferred Qualifications:
• Scripting experience to develop custom scripts and plug-ins.
• REST API experience to leverage APIs and automate the onboarding/offboarding lifecycle.
Skills Required
- Bachelor’s degree in Computer Science, Information Security, or a related field
- 4–7 years of experience in implementation and operations support using privilege management solutions
- 4–5 years of relevant CyberArk EPM support experience
- 1–2 years of experience with CyberArk Core PAS
- Experience providing hands-on CyberArk EPM operations support, including L2/L3 tickets and account/server onboarding
- Experience automating account onboarding and offboarding
- Ability to work rotating shifts
- Team collaboration and effective communication skills
- Scripting experience for custom scripts and plug-ins
- REST API experience for onboarding and offboarding automation
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The Company
What We Do
Staples India is Staples’ technology and innovation hub in Chennai, building platforms, systems, and digital solutions that support the company’s global operations and future of work. Staples serves consumers and businesses with workplace products and services, including office supplies, janitorial products, technology, furniture, breakroom essentials, print and marketing, shipping, travel, and promotional offerings. Its India teams focus on engineering, eCommerce, process optimization, and enterprise solutions.
