The Role
Provides technical SME support for Saviynt IGA, including minor enhancements, L2/L3 ticket resolution, application onboarding, access certification campaigns, incident response, automation, SOP creation, and service improvements. Mentors junior analysts, supports shift-based operations, and develops expertise across IAM services.
Summary Generated by Built In
Role Summary:
The Senior Security Analyst should work as a technical SME for the Saviynt IGA solution, key delivery outcomes expected from this role are:
• Understand requirements related to MINOR enhancements, develop, test and deploy
• Analyze and resolve L3, L2 tickets
• Application Onboarding – Standard pattern of applications leveraging out of the box connectors
• Access certification campaign – Configure and support access review and remediation process for connected and disconnected applications to improve adoption and compliance posture.
• Create SOPs for L1 service desk team handling Identity provisioning tickets
• Triage & resolve production incidents, restore the service availability within SLA targets
• Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
• Mentor and guide the Security Analysts and Associates skilled in Saviynt
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other IAM services under the scope of the Operations team
• Complete Saviynt certification
Beyond the above outcomes, deliver continuous service improvements to automate the manual L1/1.5 tasks.
Requirements
Education Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.
Years of Experience: 4-7 years
3 years of relevant Saviynt operations support experience is mandatory.
Basic Qualifications:
• 4-7 years of experience in IGA solution Saviynt. Other IGA solutions like SailPoint, Oracle Identity Manager experience is acceptable, but Saviynt experience (minimum 3 years) is mandatory.
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication and Flexibility to work as per project demands
Technical Skills:
• Hands-on operations support experience in IGA (Saviynt). L2/L3 tickets, App Onboarding, Access certification.
Preferred Qualifications:
• Saviynt Operations support experience.
• Java development experience
Skills Required
- Bachelor's degree in Computer Science, Information Security, or a related field
- 4-7 years of experience in IGA solutions, with at least 3 years of relevant Saviynt operations support experience
- Hands-on Saviynt operations support experience, including L2/L3 tickets, application onboarding, and access certification
- Ability to work in a shift model according to roster rotation
- Team collaboration, effective communication, and flexibility to meet project demands
- Saviynt Operations support experience
- Java development experience
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The Company
What We Do
Staples India is Staples’ technology and innovation hub in Chennai, building platforms, systems, and digital solutions that support the company’s global operations and future of work. Staples serves consumers and businesses with workplace products and services, including office supplies, janitorial products, technology, furniture, breakroom essentials, print and marketing, shipping, travel, and promotional offerings. Its India teams focus on engineering, eCommerce, process optimization, and enterprise solutions.
