Senior Scrum Master

3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI.

Key Responsibilities

Coach & Facilitate: Guide the team on Scrum and the Agile Manifesto; facilitate core ceremonies (stand-ups, planning, reviews, retrospectives) in a hands-off style—asking questions and facilitating rather than directing or doing the work.

Empower & Enable: Build self-managing teams, creating a safe environment that allows teams to fail and improve, driving toward self-sufficiency within a few months.

Partner with Product: Work in a co-empowering relationship with the Product Owner, coaching them on agile boundaries, backlog ordering, and creating value.

Metrics & Improvement: Own agile metrics to surface insights that drive continuous improvement; use data evidence to push back constructively on unrealistic delivery dates and protect team flow.

Stakeholder Management: Manage stakeholders under executive scrutiny, operating confidently within defined escalation pathways to ensure concerns are heard at the right level.

Continuous Improvement: Stay with teams for the long term, driving sustained focus on maturity and supporting other Scrum Masters across the organization.

Minimum Qualifications

Agile Expertise: Strong command of the Scrum Guide and Agile Manifesto; practitioners must be operating at or close to an agile-coach level (not early-career).

Pure Scrum Master Role: This is a non-hybrid role; we are looking for dedicated Scrum Masters, not combined roles (e.g., SM/Business Analyst).

Coaching & Influence: Proven experience in coaching and facilitating without authority; comfortable letting teams find their own pace.

Metrics Analysis: In-depth knowledge of agile metrics; ability to interpret data to drive improvement and protect team flow.

Scaling Experience: Fluency in scaling options (e.g., scrum-of-scrums) and the judgement to apply them proportionately as the estate grows.

Stakeholder Management: Confidence in managing stakeholders under scrutiny and escalating concerns effectively.

Additional Experience

Workshop Facilitation: Experience in designing and running workshops, mindset exercises, and games for new and existing teams.

Emotional Intelligence: Ability to read team health through behavior, tone, and human interaction.

Missionary Mindset: Demonstrable track record of helping teams move from "cost-centre" mindsets to high-performing, mission-driven teams.

What is it like working for 3Pillar Global?

What is it like working for 3Pillar Global?

At 3Pillar, we offer a world of opportunity:

• Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach. 

• You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams. 

• We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.

• Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.

• We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally. 

Join us and be a part of a global tech community! 🌍💼  Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam! 

#LiRemote