When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
About Parexel
Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone, anywhere.
We work with focus, agility, and shared purpose, moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry leading innovation, With Heart®.
About the Role
We are seeking a Senior Salesforce Functional Analyst to join our team. As a Senior Salesforce Functional Analyst, you will ensure that the Salesforce solutions our teams rely on are accurate, thoroughly tested, and ready for change. Your work supports the systems that help us manage client relationships, proposals, and contracts, which make it possible to deliver clinical research that advances new treatments for patients. This position plays a key role in translating business needs into clear requirements, validating every enhancement before it reaches production, and keeping releases reliable across the sprint cycle.
You will collaborate with business analysts, developers, administrators, and business stakeholders, work within Agile methodologies, and contribute from requirements through deployment. Responsibilities include business analysis, system and integration testing, Salesforce configuration, stakeholder support, and continuous improvement, with opportunities to deepen your expertise and influence how Salesforce supports our business.
You will join a fast-paced, growth-oriented environment focused on making a meaningful impact through rigorous testing, well-documented requirements, and dependable Salesforce releases. With diverse teams and continuous learning opportunities, the Salesforce Business Analyst and Quality Assurance Analyst can explore career paths and expand skills across the Salesforce platform, Agile delivery, and clinical development business.
Key Responsibilities
- Quality Assurance: Design, develop, and execute comprehensive system test cases for Salesforce enhancements, including managed packages and connected solutions. Perform regression testing, test integrations with other enterprise systems, maintain testing artifacts, and run end-to-end smoke testing during weekend sprint release deployments, which occur once every three weeks
- Business Analysis: Work with stakeholders to understand business requirements and document them as user stories in collaboration with business analysts. Create Visio flows that document new and existing business processes and functionality
- Salesforce Configuration: Administer a range of declarative solutions to support sprint work and resolve production issues when needed
- Collaboration and Issue Resolution: Translate requirements into effective test scenarios, identify, document, and track defects throughout the testing lifecycle, and work with the development and administration team to resolve issues in a timely way. Take part in Agile ceremonies and contribute to sprint planning and retrospectives
- Customer Support: Provide demos of new enhancements to business stakeholders and support them through user acceptance testing, including test data creation and training
- Continuous Improvement: Analyze bugs, perform root cause analysis, and document results. Stay current on Salesforce releases and assess their impact on existing systems and tests. Proactively suggest improvements to testing processes and tools, and mentor junior team members in Salesforce testing practices and methodologies
You'll thrive in this role if you bring:
- Strengths in Salesforce quality assurance, business analysis, and end-to-end testing of Salesforce solutions and their integrations
- A proven track record of providing exceptional customer service to stakeholders at all levels, including C-suite leaders, and managing production issues with meticulous attention to detail
- The ability to collaborate across teams and communicate clearly, both verbally and in writing
- A proactive mindset, a bias for action, and a flexible approach to new learning and changing priorities
- Comfort working in Agile environments with tools such as Jira, and the ability to work independently in a fast-paced setting
Required Qualifications
- Bachelor's degree
- Salesforce Administrator Certification
- 5+ years of hands-on Salesforce experience with a strong focus on business analysis, system and integration testing
- Strong understanding of Salesforce architecture, data models, and business processes, and of Salesforce security
- Knowledge of the full sales cycle, from lead generation and request for proposal through the contract lifecycle, including work orders and changes in scope
- Ability to administer all aspects of Sales Cloud, including security and access, configuration (such as Flow, approval processes, validation rules, and Lightning record pages), reports and dashboards, and data management using Data Loader and Workbench
- Proficiency in creating and executing test plans, test cases, and test scripts, and experience with automated testing tools for Salesforce (e.g., Selenium, Provar, Copado Robotic Testing)
- Familiarity with API testing tools and techniques
- Practical experience with Agile methodologies and related tools (e.g., Jira)
- Microsoft Excel skills to clean and manipulate data, including formulas to compare datasets
- Excellent analytical, problem-solving, interpersonal, verbal, and written communication skills
- Ability to work in shifts from 12 to 9 PM IST and provide support for weekend releases
Preferred Qualifications
- Experience in healthcare, clinical development, or a related field
- Business analyst experience
We believe in flexibility, growth, and creating space for people to do their best work. Join us and be part of a team where your contributions help shape the future of clinical research.
If this job doesn't sound like the next step in your career, but perhaps you know of someone who'd be perfect fit, send them the link to apply!
Skills Required
- Bachelor's degree
- Salesforce Administrator Certification
- 5+ years of hands-on Salesforce experience focused on business analysis, system testing, and integration testing
- Strong understanding of Salesforce architecture, data models, business processes, and Salesforce security
- Knowledge of the full sales cycle, including lead generation, requests for proposal, contracts, work orders, and scope changes
- Ability to administer Sales Cloud security and access, Flow, approval processes, validation rules, Lightning record pages, reports, dashboards, and data management
- Experience using Salesforce Data Loader and Workbench
- Proficiency creating and executing test plans, test cases, and test scripts
- Experience with automated Salesforce testing tools such as Selenium, Provar, or Copado Robotic Testing
- Familiarity with API testing tools and techniques
- Practical experience with Agile methodologies and tools such as Jira
- Microsoft Excel skills, including data cleaning, manipulation, and formulas for comparing datasets
- Excellent analytical, problem-solving, interpersonal, verbal, and written communication skills
- Ability to work 12 PM to 9 PM IST shifts and provide support for weekend releases
- Experience in healthcare, clinical development, or a related field
- Business analyst experience
Parexel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Parexel and has not been reviewed or approved by Parexel.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, HSA/FSA options, and company-paid disability insurance. Descriptions often portray the package as strong or “top notch,” adding meaningful value.
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Retirement Support — Retirement offerings include a 401(k) with company matching and, in some regions, generous pension contributions. Core financial protections are emphasized as a solid part of the total rewards.
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Leave & Time Off Breadth — Time-off programs include ample PTO or flexible/unlimited RTO alongside flexible schedules and remote/hybrid options. Work-life balance support from managers is highlighted as a practical advantage.
Parexel Insights
What We Do
Parexel is among the world’s largest clinical research organizations (CROs), providing the full range of Phase I to IV clinical development services to help life-saving treatments reach patients faster. Leveraging the breadth of our clinical, regulatory and therapeutic expertise, our team of more than 21,000 global professionals collaborates with biopharmaceutical leaders, emerging innovators and sites to design and deliver clinical trials with patients in mind, increasing access and participation to make clinical research a care option for anyone, anywhere. Our depth of industry knowledge and strong track record gained over the past 40 years is moving the industry forward and advancing clinical research in healthcare’s most complex areas, while our innovation ecosystem offers the best solutions to make every phase of the clinical trial process more efficient. With the people, insight and focus on operational excellence, we work With HeartTM every day to treat patients with dignity and continuously learn from their experiences, so every trial makes a difference. For more information, visit parexel.com. Community Guidelines Because Parexel’s social media channels are open to the general public and employees, we are not responsible for views expressed other than our own. However, we do not tolerate posts that are: • Abusive, harassing or threatening to others. • Defamatory, offensive, obscene, vulgar or depicting violence. • Hateful targeting by race/ethnicity, age, color, creed, religion, gender, sexual preference or orientation, nationality or political beliefs. • Sexually explicit or pornographic. • Fraudulent, deceptive, libelous, misleading or unlawful. • Referencing criminal or illegal activity. • Spamming. We reserve the right to remove any comments that do not adhere to our guidelines as well as report users who violate the rules of our page.
