We are seeking a hands-on Salesforce Architect with deep expertise across Sales Cloud, Service Cloud, Data Cloud, AI, integrations, and enterprise automation. This role combines strategic solution architecture with strong technical execution.
You will lead end-to-end Salesforce architecture, design scalable integrations and data pipelines, implement intelligent automation, and enable AI-driven CRM capabilities across the organization.
This is a highly technical leadership role requiring both architectural ownership and active development involvement.
Key ResponsibilitiesSolution Architecture & Platform Design
Architect scalable, secure Salesforce solutions across Sales Cloud, Service Cloud, and Data Cloud.
Design data models, security architecture, sharing models, and role hierarchies.
Define integration patterns (real-time, batch, event-driven).
Produce technical architecture documents, solution designs, and governance standards.
Ensure adherence to Salesforce best practices and platform limits.
Architect servicelcoud case management lifecycle, SLAs, entitlements, and escalation frameworks.
Optimize agent console performance and service analytics.
Data Cloud & Customer Data Architecture
Design and implement Salesforce Data Cloud for unified customer profiles.
Architect data ingestion from CRM, ERP, warehouses, and external systems.
Implement identity resolution, harmonization, and calculated insights.
Enable real-time segmentation and activation into CRM workflows.
Manage large data volumes and performance optimization.
AI & Intelligent CRM Capabilities
Architect AI-driven use cases using Salesforce native AI capabilities.
Implement predictive scoring (opportunity, case classification).
Configure Next Best Action frameworks.
Enable generative AI use cases (case summaries, email drafting, knowledge generation).
Embed AI insights into automated workflows and decision processes.
Integrations, APIs, Middleware, Automation
Design and implement REST, SOAP, Bulk, and Streaming API integrations.
Architect inbound and outbound integrations with ERP, marketing platforms, and data warehouses.
Work with middleware platforms (MuleSoft, Boomi, Workato, etc.).
Implement OAuth 2.0, JWT, SAML, and secure authentication mechanisms.
Design event-driven architectures using Platform Events and Change Data Capture.
Ensure scalability, fault tolerance, and monitoring of integrations.
Design and implement ETL pipelines into Salesforce.
Architect reverse ETL workflows to sync data from multiple sources back into Salesforce.
Manage data transformations, deduplication, and reconciliation.
Ensure data quality, consistency, and governance.
Architect complex automation using record-triggered and scheduled flows, orchestration, apex-based automation etc.
7–10+ years of Salesforce experience.
3+ years in an Architect or Technical Lead capacity.
Deep hands-on expertise in:
Apex, LWC, SOQL/SOSL
Salesforce APIs
Integration architecture
Service Cloud implementations
Data Cloud architecture
ETL and Reverse ETL pipelines
Experience designing enterprise-scale CRM ecosystems.
Strong understanding of identity, security, and access models.
Experience working in Agile delivery environments.
Familiarity with data warehouse ecosystems.
Experience implementing AI use cases within Salesforce.
Strong stakeholder communication and executive presence.
Ability to translate business strategy into scalable technical solutions.
Skills Required
- 7-10+ years of Salesforce experience.
- 3+ years in an Architect or Technical Lead capacity.
- Deep hands-on expertise in Apex, LWC, SOQL/SOSL.
- Expertise with Salesforce APIs (REST, SOAP, Bulk, Streaming).
- Integration architecture experience (real-time, batch, event-driven).
- Service Cloud implementation experience (case management, SLAs, entitlements).
- Data Cloud architecture and implementation experience (ingestion, identity resolution).
- Experience building ETL and Reverse ETL pipelines.
- Experience designing enterprise-scale CRM ecosystems and data models.
- Strong understanding of identity, security, and access models (OAuth2, JWT, SAML).
- Familiarity with middleware platforms (MuleSoft, Boomi, Workato).
- Experience implementing AI use cases within Salesforce (predictive scoring, generative AI).
- Experience working in Agile delivery environments.
- Familiarity with data warehouse ecosystems and large data volume performance optimization.
- Strong stakeholder communication and executive presence; translate business strategy to technical solutions.
What We Do
Multiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes. We enable companies to manage their distributed teams via a simple dashboard while taking responsibility for local labor law compliance on their behalf. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.
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