Senior Salesforce Administrator

GENERAL PURPOSE:

As a Senior Salesforce Administrator at Pinnacol, you are going to be a key player in both new project work and in supporting the daily business operations for our customer-facing users. You will solve complex problems leveraging your knowledge of systems and processes. You will champion efforts to drive efficiency and process improvement for our systems and users. You’ll troubleshoot and work with team members to ensure that Salesforce meets their needs and keeps pace with changes in operations, policies and/or procedures. This role has a wide variety of responsibilities, and in this environment, you can expect this role to grow and evolve - sometimes daily.

ESSENTIAL DUTIES/RESPONSIBILITIES:   

Pushes teams to improve processes, procedures, and team make up when necessary
  
Provides feedback to developers, other team members, and leadership on ways to improve and continues to help move the team forward with those changes
   
Proactively embodies high performance and pushes team members to higher standards through their example
  
Mentor junior team members and lead training and onboarding new teammates
   
Provide leadership for the administration team by leading through actions, taking initiative over difficult problems and setting positive examples
   
Overseeing data quality management, profiling, processes, and execution for the entire platform.
    
Provide Tier 2 support for production Salesforce orgs for internal users
Administrating the security, control, and access for all users and teams on the platform.
    
Log and track identified system issues through resolution and providing day-to-day technical support.
   
Assist with configuration and continuous improvement of Salesforce.

Work with Pinnacol’s team to assist with managing workflow rules, validation rules, field updates, and validators.
   
Keep abreast of new Salesforce features and functionality, provide recommendations for process improvements, and communicate future changes.
    
Provide guidance and advice to Pinnacol’s operations and product teams regarding the use and changes of Salesforce.
   
Develop, document, and implement training for Pinnacol team members on processes, policies, application configuration, and related materials.
   
Sandbox and release management

ADDITIONAL DUTIES:
Collaborates with the team to continuously improve its internal practices and processes to build predictability and efficiencies.
 
May serve on cross-functional teams as requested
   
Other duties as assigned include communicating and partnering effectively with various team members across the Pinnacol team.
   
Monitor and analyze business results and reports and identify areas for improvement.
  
Adhere to Lean principles involved in process improvement activities/projects.
   
Perform other duties as assigned.

MINIMUM QUALIFICATIONS: 

• Have a current Salesforce Administrator certification and at least one additional one, such as App Builder or Advanced Administrator.
• Possess a high-level understanding of Apex code and general types of Apex.  Read code developed by others and understand the implications of code changes on the system as a whole.
• Developing Others: Ability to mentor others through constructively challenging assumptions and sharing knowledge with more junior admins to foster collaboration and grow the knowledge base of the team
• Teamwork: Fostering collaboration within the team and across the organization
• Innovation: Ability to generate novel solutions and creative ideas in order to identify system or program problems and propose pragmatic solutions
• Communication: Ability to listen to others and convey ideas effectively and foster open communication.
• Adaptation: Ability to adapt in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups, and lead others through ambiguous or changing situations.

Total Compensation:

Base Salary: The minimum you can expect for this position is  $123,500-129,800. The actual offer will vary depending on your skills and competencies.

Gainsharing: This role is eligible to participate in our quarterly incentive program, a tool to reward employees quarterly if they meet or exceed the plan targets. The plan is based on team performance to support corporate strategies.

Insurance Benefits:

Full-time and part-time employees scheduled to work at least 30 hours per week can enroll in Pinnacol's health programs, such as medical, dental, vision, life insurance, etc.  

Retirement Benefits: As an employee of Pinnacol Assurance, you are automatically enrolled in the PERA Defined Benefit Plan and have the opportunity for additional financial security by enrolling in optional PERAPlus 401(k) and 457 plans.