Senior Salesforce Administrator

Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!

The Role

We are looking for an experienced Senior Salesforce Administrator to join our team. You will create and lead the Salesforce strategy, managing the optimization and daily operations of our Salesforce environment. As a Salesforce Administrator, you will collaborate with several teams across Sales, Marketing, Customer Success, and other departments to implement both out-of-the-box and custom Salesforce solutions that support critical business processes. You will also manage the CRM configuration, develop flows, and guide global projects to improve overall system quality and performance.

Interesting Problems

• Improve our existing instance and oversee ongoing performance, maintenance, customization and improvements of the Salesforce environment, ensuring a smooth integration with other systems.
• Collaborate with teams to design, implement, and automate business processes through Salesforce.
• Lead system integration and data flow management from inbound and outbound sources.
• Manage the configuration of our Salesforce features, including user management, custom objects, workflows, Lightning Pages, and more.
• Provide consulting and coaching on Salesforce best practices to improve user experience and efficiency.
• Resolve project issues, ensuring the delivery of business solutions.
• Create data management system data and lead projects to improve global data accuracy.
• Provide support for daily Salesforce administration, including managing roles, profiles, and permissions.
• Train new users and grow the Salesforce skills across the organization.
• Document processes and ensure compliance with best practices.
• Responsibilities will also include other sales team tools requiring administration, such as DealHub, Gong, Outreach.

About You

• Certified Salesforce Administrator (required); additional Salesforce certifications are a bonus.
• 4 or more years of experience.
• Technical expertise in Salesforce configuration, including custom objects, flows, validation rules, reports, dashboards, and integration management.
• Experience in troubleshooting and resolving complex technical issues.
• Manage several projects and partners while delivering solutions.
• Business analysis and functional experience, with the ability to gather requirements and architect technical solutions.
• Work and build partnerships with business and technical teams.
• Bachelor’s Degree in a technology-based discipline or equivalent experience.
• DealHub experience a bonus
• Startup experience

Remote Available

Amperity has offices in Seattle and NYC. We are also currently hiring in CA, CO, FL, GA, IL, IN, MA, MN, NJ, NY, OH, OR, TX, WA.

Compensation

Base Salary:  $85,000 - $120,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. 

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits 

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.