A Senior Sales Skill Requirements
Positively promotes the brand:
Leads by example with their personal styling, grooming standards, demeanour and overall appearance. Confident in conveying to customers their knowledge of brand history, design process and our global omni-channel business. Conducts themselves in line with company values. Takes pride in the store in maintaining all aspects of silent-service, brand standards and store cleanliness. Communicates relevant company news to the team.
Supports the team to deliver an elevated service experience:
Leads by example demonstrating how to deliver a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch points. Sets the team up to prioritise the customer making sure that they always feel appreciated and valued. Educates the team so they can inspire and advise customers with all available products and services. Ensures the team build and nurture customer relationships, creating a loyal customer base. Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers.
Meets personal targets and delivers expected results:
Is aware of the store and their own individual targets and KPl’s Delivers personal sales targets and KPl’s. Uses all tools and services available to achieve personal targets Understands how to read the commercial reports in store. Understands what is required of them in their role and how they impact their business.
Maintains a safe and operationally efficient store environment:
Adheres to all company policies and procedures. Follows all H&S procedures including how to minimise, resolve or report any potential hazards. Ensures the store is opened and closed safely and efficiently. Completes all stock in and out processes accurately and to required deadlines Meets all online order deadlines. Follows all operational and cash handling procedures correctly. Deploys the team effectively across the store to complete required tasks and meet deadlines
Supports the team to be their best:
Communicate effectively with other team members Demonstrates how to accept and receive feedback Records and/or escalates any performance issues in store. Takes responsibility for their own development and completes required training Supports the team with issues and difficult situations, knowing when to escalate to management. Contributes to a diverse and inclusive environment.
What We Do
Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear, accessories, and childrenswear that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance. Our expert creative Product teams in our Head Office and Stores, work tirelessly to dress our customers in reliable Reiss style - supported by the exceptional planning and execution of our support functions. From Logistics to IT, Finance to Marketing, every team member is dedicated to ensuring uncompromised precision, quality, service and ethics. Our people are what make our business great. We embrace every person’s individuality and build market-leading teams across Head Office and Retail globally. We nurture ambition, curiosity, creativity and authenticity. A diverse community with two purposes: the precision of our craftsmanship and dedication to our customers.
