About IT Voice:
IT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values—focus on others, own it, work smart, and do the right thing—we are committed to delivering exceptional service. Our team takes pride in prioritizing clients’ needs, taking ownership of every challenge, and operating with integrity and efficiency. At IT Voice, we strive for excellence in everything we do, ensuring our clients receive top-tier support and satisfaction.
Job Description:
We are seeking a Senior Sales Executive with 10+ years of experience in VoIP, Unified Communications, and Managed IT Services to manage and grow an established portfolio of accounts while driving new business development. This is a strategic, revenue-generating role for a seasoned professional who excels at building long-term client relationships, identifying expansion opportunities, and closing complex technology solutions. The ideal candidate is equally strong in account management and hunting for new opportunities.
Responsibilities:
Account Management & Growth
- Manage and nurture an existing base of SMB and mid-market client accounts
- Conduct regular business reviews to identify upsell and cross-sell opportunities
- Drive contract renewals, pricing negotiations, and service expansions
- Act as the primary point of contact for strategic accounts
- Partner with service delivery teams to ensure client satisfaction and retention
New Business Development
- Prospect and develop new opportunities within assigned territory or vertical
- Generate leads through networking, referrals, events, and outbound efforts
- Conduct consultative discovery meetings to assess client technology needs
- Design and present tailored VoIP and Managed Services solutions
- Own the full sales cycle from prospecting to close
Qualifications
- Location: Must reside in or be able to commute to the Cleveland, OH area.
- 10+ years of B2B sales experience in VoIP, UCaaS, CCaaS, and Managed IT Services
- Proven track record of managing and growing an existing book of business
- Demonstrated success in acquiring new logo accounts
- Experience selling complex, recurring-revenue technology solutions
- Strong understanding of SIP, cloud communications, network infrastructure, and MSP offerings
- Consistent history of exceeding revenue quotas
- Strong CRM discipline and accurate forecasting experience
Preferred Qualifications
- Experience selling bundled telecom and managed IT solutions
- Existing regional network of decision-makers (C-level, IT Directors, Operations)
- Familiarity with cybersecurity, cloud infrastructure, and Microsoft environments
Core Competencies
- Relationship-driven and consultative approach
- Strong negotiation and closing skills
- Strategic thinking and account planning
- Executive-level communication skills
- Self-motivated with strong accountability
Compensation:
- Competitive base salary commensurate with experience
- Lucrative performance-based, uncapped commission structure.
- Account growth incentives
- Vehicle allowance
Benefits
- 401(k)
- Company Cell Phone
- Business Expense Reimbursements
- Health, Dental, and Vision insurance
- Life insurance
- Paid time off
- Travel reimbursement
- Hybrid work opportunities
- Professional development support
Work Schedule: Monday to Friday, full-time
Location: Cleveland, OH
Company Website: www.itvoice.com
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What We Do
IT Voice specializes in Managed IT and VoIP solutions. Our focus is simplifying the technology so our customers can stay focused on what they do best -> their business. We are technology experts that focus on business outcomes. We have been in business over 25 years and are well known for being one of the best providers of voice and data communication solutions.
