Senior Sales Administrator

Your impact at Brevo :

1. Client Relationship Management (Billing Focus)
• Provide clients with clear visibility on Brevo’s billing model.
• Respond to client inquiries regarding contractual terms, pricing grids, or issued invoices.
• Support sales representatives in resolving disputes.
• Communicate proactively with clients or sales teams in case of billing errors, unpaid invoices, or budget overruns.
• Manage the administrative follow-up of Order Forms,contracts and POs.
2. Billing Process Management
• Register and manage subscription for Enterprise customers
• Issue manual invoices based on contractual terms, consumed services, and applicable pricing grids.
• Contribute to monthly closing activities by ensuring recognized revenue matches delivered services (prepare the list of invoices/credit notes to issue on the 1st of each month).
• Monitor outstanding payments using information provided by the accounting team.
3. Continuous Process Improvement
• Propose enhancements to improve billing processes.
• Keep track of the best-in-class tools to optimize billing performance.
• Participate in working groups dedicated to improving billing efficiency and reliability.
• Create IA agent to automate manual processes
• Dashboard to track activity and KPIs
4. Sales Support
• Onboard new clients regarding the billing process.
• Assist with purchase order entry and PO collection.
• Monitor and track client budgets.
4. Cash-Collection
• Manage and optimize cash collection activities to reduce overdue receivables and improve cash flow.
• Monitor, prioritize, and follow up on overdue customer accounts.
• Conduct collection activities through emails, phone calls, and other communication channels.
• Review and act on alerts, notifications, and escalations generated by AI collection tools.
• Investigate and resolve payment disputes in collaboration with internal stakeholders (Sales, Customer Success, Finance, Operations).
• Negotiate payment plans and monitor compliance with agreed payment schedules.
• Anticipate and mitigate payment risks through proactive account management.
• Identify root causes of payment delays and implement corrective actions to prevent recurrence.
• Manage insolvency proceedings and prepare and submit claims when required.
• Contribute to the continuous improvement of collection processes, tools, and reporting.
This list of tasks is not exhaustive and may evolve based on business needs !

Who you are :

Practical Skills
Expertise in billing and invoicing processes
Experience with billing systems and tools
Strong financial and accounting knowledge
Proficiency in English mandatory
Personal Skills
Rigor and attention to detail
Strong communication abilities
Responsiveness and adaptability
Flexibility and teamwork spirit

What we offer !

A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighborhood.
Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day).
Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform
A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.