Senior Resource Manager (div/f/m)

We are looking for an experienced and strategic-minded Resource Manager for our Experience & Engineering capacity planning and resourcing practice across Germany and Switzerland. 

JOB PURPOSE 

This role is critical for ensuring efficient resource allocation and capacity management while accommodating the dynamic digital marketing landscape and supporting our business growth.
In this role, you will be responsible for the effective utilization of our billable team members within the Experience & Engineering team in our Germany and Switzerland markets - ensuring that our casting practices uplevel the potential of our people, that we operate nimbly and flex at pace with client needs, and that we have appropriate billable headcount to achieve our business goals. This means vigilantly balancing the supply and demand of our most important asset, our people. 
You will be an expert matchmaker - understanding project needs, the team’s skills (aptitudes and appetite), and how to curate the best team for the best work possible. The Resource Manager will proactively partner with the Commercial team to evaluate our new business pipeline to plan for future resourcing needs and optimize our utilization and bench capacity within the team. The ideal candidate will have strong interpersonal relationship skills, an analytical mindset, as well as a deep understanding of the skills within the supported craft team (such as UI/UX Design, Data Engineering, Full-stack Development and Software Engineering, DevOps, QA, AI, Experience/UX Strategy).

KEY RESPONSIBILITIES 

• Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilization optimization.
• Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.
• Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.
• Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them.
• Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, operations, and sales, to ensure alignment between Capacity Planning (Resource Management) and client satisfaction.
• Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources.
• Performance Monitoring: Track key metrics and provide regular reports to local, regional and global leadership on resource utilization, bench capacity, and nearshore and freelance ratios.
• Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.

WHAT WE ARE LOOKING FOR

• A background in resource management, talent acquisition, or creative/technical project management in the digital agency industry, with a minimum of 2 years in a resource management role
• Strong understanding of digital marketing, technology, and creative services and how projects are delivered and staffed to meet client expectations, on time and on budget.
• Proficiency in resource management software and tools
• Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments.
• Strategic thinking and problem-solving abilities.
• Well organized, process-driven and dedicated, with an outgoing personality and can-do attitude. 
• Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment. 
• Team-oriented mindset with a focus on collaboration.
• Ability to work in a fast-paced, dynamic environment.
• Business and conversationally proficient English language skills

WE OFFER

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.