At Minitab, our Sales team does more than sell software, it helps the world's leading manufacturers transform the way they operate. Every conversation is an opportunity to help customers unlock hidden capacity, improve quality, reduce costs, and drive measurable business results through data-driven decision making. As a member of our Sales organization, you'll partner with innovative manufacturers to solve complex challenges using industry-leading analytics, digital simulation, and connected manufacturing solutions. You'll join a collaborative, high-performing team that values curiosity, continuous learning, and customer success while providing the support, resources, and opportunities to accelerate your own career. Trusted by more than 250,000 users across 30,000 organizations—including 90% of the Fortune 100—Minitab is a market leader with a reputation for delivering real impact. If you're motivated by building relationships, solving meaningful business challenges, and helping customers achieve measurable outcomes, you'll thrive at Minitab.
Following the creation of our Canadian entity, we’re hiring a Senior Renewals Specialist in Toronto. This new role offers the opportunity to join us as we build our local presence, combining the reach of an established global software business with the chance to make a visible contribution in a growing market.
About Minitab
At Minitab, our Sales team helps the world’s leading manufacturers unlock hidden capacity, improve quality, reduce costs, and achieve measurable results through data-driven decision making. Our portfolio spans analytics, digital simulation, and connected manufacturing solutions, helping customers solve complex business challenges.
About the role
You’ll take ownership of a defined portfolio of customer renewals, managing the full process from early engagement through negotiation and close. Working closely with Sales and Customer Success, you’ll help customers understand the value of their investment, address risks early, and identify opportunities for growth through the renewal process.
This is a senior individual contributor role with direct responsibility for protecting and growing recurring revenue. You’ll bring commercial judgement, strong customer relationships, and a proactive approach to achieving renewal targets.
What you’ll do
Own and execute end-to-end software contract renewals, securing timely agreements and protecting contract value.
Build relationships with key customer stakeholders, including end users, internal champions, procurement teams, and decision makers.
Identify customers at risk of cancellation or reduced spend, and coordinate action plans to improve renewal outcomes.
Lead value-based conversations and negotiations around pricing, contract terms, licensing options, and customer needs.
Identify opportunities for contract expansion, product migration, and licensing changes within the renewal process.
Partner with Sales, Customer Success, Support, Finance, and Product to resolve issues and deliver a positive customer experience.
Maintain accurate CRM records, a well-managed renewal pipeline, and reliable revenue forecasts.
Develop your knowledge of Minitab’s products, customers, industries, and competitive landscape.
What you’ll bring
At least three years’ experience in renewals, account management, customer success, or another quota-carrying customer-facing role within B2B SaaS or enterprise software.
Demonstrated ownership of renewals, with evidence of protecting revenue, preventing reductions in customer spend, and achieving timely renewals.
A strong understanding of subscription contracts, software licensing, pricing, and customer-focused negotiation.
Confidence leading commercial conversations with multiple stakeholders and coordinating colleagues across teams.
Strong organisation, forecasting, and CRM discipline.
Familiarity with business intelligence or statistical analytics platforms.
Clear written and spoken English.
A bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
Why join us?
You’ll have the opportunity to make your mark as Minitab grows its Canadian presence, take ownership of meaningful customer relationships, and work with colleagues across Sales and Customer Success. We value curiosity, accountability, collaboration, and continuous learning—and give you opportunities to put those qualities into practice.
Ready to help shape our next chapter in Canada? Apply today.
Skills Required
- At least three years of experience in renewals, account management, customer success, or another quota-carrying customer-facing role within B2B SaaS or enterprise software
- Demonstrated ownership of renewals, including protecting revenue, preventing reductions in customer spend, and achieving timely renewals
- Strong understanding of subscription contracts, software licensing, pricing, and customer-focused negotiation
- Confidence leading commercial conversations with multiple stakeholders and coordinating colleagues across teams
- Strong organization, forecasting, and CRM discipline
- Familiarity with business intelligence or statistical analytics platforms
- Clear written and spoken English
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience
Minitab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Minitab and has not been reviewed or approved by Minitab.
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Healthcare Strength — Health coverage is positioned as a major strength, with medical, dental, and vision premiums covered for full-time employees starting on the date of hire. Company-paid disability coverage and an EAP further reinforce a strong baseline benefits package.
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Retirement Support — Retirement support stands out via a dollar-for-dollar 401(k) match up to 6% with immediate vesting stated in the benefits materials. This materially increases total rewards value beyond base pay.
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Leave & Time Off Breadth — Time off is described as generous, with four weeks of PTO available at hire plus paid holidays and additional increases with tenure. This breadth of PTO can meaningfully improve overall compensation satisfaction even when cash pay is viewed as mid-market.
Minitab Insights
What We Do
Minitab helps companies and institutions spot trends, solve problems and discover valuable insights in data by delivering a comprehensive and best-in-class suite of data analysis and process improvement tools. Plus, a team of highly trained data analytic experts ensures that users get the most out of their analysis, enabling them to make better, faster and more accurate decisions. For close to 50 years, Minitab has helped organizations drive cost containment, enhance quality, boost customer satisfaction and increase effectiveness. Thousands of businesses worldwide use Minitab Statistical Software, Minitab Engage, Minitab Workspace, Minitab Connect and Quality Trainer to uncover flaws in their processes and improve them.
