Senior Renewals Manager

About Genea:

As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But Genea is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today. We pride ourselves on fostering an environment of teamwork, transparency and authenticity, where you can be yourself. But don’t take our word for it. Genea has been recognized as a Top Workplace in 2021-2025, with a rating of 4.3 out of 5 stars on Glassdoor. Our team members love our competitive benefits, including 401k matching, PTO, 100% paid parental leave, remote work options, and development/training opportunities.

Job Overview:

Genea is growing fast, and how we protect and grow our recurring revenue is becoming more important every quarter. This is a rare opportunity to own and shape our renewals function for our Security product from the ground up. As our first dedicated Senior Renewals Manager, you won’t just process renewals—you’ll define how renewals are done at Genea: the process, the policies, the playbooks, and the commercial standards that turn a reactive, deadline-driven scramble into a proactive, value-led motion. You’ll get the book caught up, move us to a consistent forward-looking renewal cadence, and over time evolve the role into a value-confirmation and light expansion (upsell/cross-sell) motion that grows net revenue retention.

This is a senior, high-autonomy individual-contributor role for someone who sees a high-potential function and is energized by the chance to build it into a best-in-class one. You’ll partner daily with Finance, Sales, and Customer Success, leverage offshore support for operational scale, and have the runway to bring AI and automation into the workflow.

Just as important, this is a build role with room to grow: you’ll stand the function up from the ground floor, and as the book and the motion scale, a high performer will have the opportunity to grow it into a renewals team—and to grow with it into the leader who manages that team. If you want visible impact, executive exposure (this role reports directly to the COO), and the autonomy to build something you can eventually lead, this is it.

Duties and Responsibilities:

• Own the end-to-end renewals book of business for Gneea’s Security product—driving on-time renewals, eliminating the existing renewal backlog, and hitting gross and net revenue retention (GRR/NRR) targets.
• Mature the Security renewals function—design, document, and continuously improve the renewals process, policies, playbooks, and best practices; proactively identify issues and gaps and propose and implement solutions.
• Shift the renewal motion earlier—move engagement from roughly 30 days before expiration to a 90-day-out cadence (and 180 days out for larger and strategic accounts), anchored on proactive value confirmation rather than last-minute paperwork.
• Negotiate and close the commercial terms of renewals—including SKU/edition changes, additions to terms and conditions, contractual price increases and uplift capture, multi-year commitments, and the removal of first-year and introductory discounts—balancing retention with margin and lifetime value.
• Build a light expansion motion over time—within approximately 18 months, layer a customer-success-style upsell and cross-sell motion into the renewal conversation, using value confirmation as the bridge to identifying and capturing expansion opportunities.
• Partner cross-functionally with Finance (pricing, billing, forecasting, and deal desk), Sales (account ownership and clean handoffs), and Customer Success (account health, adoption, and value realization) to align on renewal strategy and at-risk accounts.
• Direct and leverage offshore renewals support—providing functional guidance to offshore resources for quoting, data hygiene, scheduling, and administrative work to gain operational scale and cost leverage.
• Manage renewals that transact through integration and channel partners—coordinating co-terming, partner quoting, and partner-influenced commercials to protect retention across indirect relationships.
• Apply AI and automation to the renewals workflow—using, configuring, and where possible building AI tools and agents to streamline quoting, customer outreach, risk scoring, forecasting, and data hygiene.
• Own renewals forecasting and reporting—maintaining an accurate forward forecast and pipeline and reporting on GRR/NRR, on-time renewal rate, churn and contraction drivers, and at-risk accounts.
• Identify and reduce churn risk early—flagging at-risk renewals, coordinating save plays with Customer Success and Sales, and feeding root-cause insights back into the business.
• Maintain CRM and quoting-system hygiene—keeping renewal dates, entitlements, pricing, and account data accurate and audit-ready in Salesforce and connected CPQ/quoting tools.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

• This is a senior individual-contributor role with no direct reports. The Senior Renewals Manager acts as the functional owner (“player-coach”) of the Security renewals motion—setting process and standards, providing functional direction to offshore renewals support resources, and leading and influencing cross-functionally across Sales, Customer Success, and Finance without formal reporting authority. As the function matures, this role is the intended foundation for a future renewals team; a high-performing Senior Renewals Manager will have the opportunity to build and ultimately lead that team.

Qualifications:

• Bachelor’s degree in business, finance, or a related field, or equivalent practical experience.
• 5+ years in SaaS renewals, account management, or customer success with a commercial or quota-carrying component, including direct ownership of a renewals book of business with retention (GRR/NRR) responsibility.
• Demonstrated success negotiating and closing renewal commercial changes—contractual price increases, multi-year terms, SKU/edition changes, terms-and-conditions additions, and removal of first-year or introductory discounts.
• Experience designing, documenting, or materially improving a renewals process, policy, or playbook—not just executing an existing one—and shifting a team toward an earlier, more proactive renewal cadence.
• Track record of partnering closely with Finance, Sales, and Customer Success in a cross-functional, matrixed environment.
• Preferred: Experience directing or working with an offshore team for operational efficiency and cost leverage.
• Preferred: Experience using or building AI tools or agents within a renewal, sales, or revenue-operations workflow.
• Preferred: Experience managing renewals that transact through integration or channel partners.
• Preferred: Experience evolving a renewals function into an upsell, cross-sell, or expansion motion.
• No certifications or licenses required; customer success or renewals certifications (e.g., Gainsight, SuccessCOACHING, Winning by Design) are a plus.
• Hands-on Salesforce experience required—managing renewal opportunities, accounts, forecasting, and reporting within the CRM. Proficiency with CPQ/quoting tools; comfort with BI/reporting tools and spreadsheets for forecasting and analysis; fluency with modern AI and productivity tools.
• Strong commercial negotiation skills and business acumen; analytical and data-driven; a process-design and continuous-improvement mindset; excellent written and verbal communication; highly self-directed and comfortable building in ambiguity; able to influence and lead without formal authority across functions.

Estimated Salary Range: $100,000 – $120,000 base salary + variable incentive (variable targeted at approximately 30% of base), for on-target earnings (OTE) of approximately $135,000 – $160,000. Final base and OTE may be geographically adjusted for higher-cost metros.

The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications.

In addition, full-time employees are eligible to participate in a comprehensive benefits program that includes medical, dental, and vision insurance; flexible spending accounts (FSA); life insurance; accidental death and dismemberment (AD&D) insurance; long-term disability (LTD) coverage; paid time off (PTO); and a 401(k) retirement savings plan.

Genea participates in E-Verify to confirm the employment eligibility of all new hires working in the United States. For more information about E-Verify, please visit the E-Verify website.