Senior Renewals Manager

Position Summary

Euna Solutions is seeking an experienced and strategic Senior Renewals Manager to lead our renewals operations and drive revenue retention across our customer base. This role blends hands-on execution with strategic leadership, ensuring that renewal processes are timely, data-driven, and aligned with company growth objectives.
As the Senior Renewals Manager, you will oversee the renewals function, ensuring predictable recurring revenue, multi-year contract growth, and minimal financial attrition. You’ll work cross-functionally with Customer Success, Sales, Finance, Legal, and Product teams to deliver exceptional customer outcomes, streamline contract operations, and identify opportunities for expansion, upsell, and risk mitigation.

Key Responsibilities

Renewal Operations

• Oversee the end-to-end renewal lifecycle — from contract review and pricing updates to invoice generation and execution — ensuring timely and accurate renewals.
  • Maintain high renewal forecast accuracy and renewal hygiene within Salesforce and other systems of record.
  • Review and approve contract terms, pricing concessions, and quotes within approved parameters.
  • Ensure compliance with company policies, industry standards, and legal requirements in all renewal activities.
  

Customer Engagement & Retention

• Build and maintain strong relationships with key clients and partners to understand their evolving needs.
  • Engage proactively with customers around renewal options, pricing changes, and multi-year opportunities.
  • Act as a senior escalation point for at-risk renewals and complex negotiations.
  

Cross-Functional Collaboration

• Partner closely with Account Managers, Legal, Finance, Deal Desk, Sales Operations, and Customer Success to optimize deal structures, pricing, and contract vehicles.
  • Collaborate with Sales and Product teams to identify upsell and cross-sell opportunities within renewal cycles.
  • Drive system and process improvements in Salesforce and contract management tools to enhance efficiency.

Qualifications

• Bachelor’s degree in Business, Sales, or a related field (MBA preferred).
  • 5–7+ years of experience in Renewals, Account Management, or Sales leadership roles in the SaaS or technology industry.
  • Proven success managing high-performance teams and exceeding renewal or retention targets.
  • Strong understanding of SaaS renewal cycles, contract negotiation, and customer lifecycle management.
  • Excellent communication, collaboration, and leadership skills across multiple functions.
  • Highly analytical with a data-driven mindset; proficient in CRM and contract management tools (Salesforce experience required).
  • Strong attention to detail, organizational skills, and the ability to operate effectively in a fast-paced, evolving environment.

Location

This role will be hybrid with 3 days/week in our Atlanta, GA office.

AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

What It's Like to Work at Euna Solutions  
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.  

Here are some of the perks that Euna employees enjoy:  

💵 Competitive wages  
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  

🧘‍♀️ Wellness days  
What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.  

🙌 Community Engagement Committee  
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  

🕰 Flexible work day
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  

💰 Benefits  
Ask us for a copy of our health and dental benefits!  

🎉 Culture committee  
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  
 

About Euna Solutions   

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
  
For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.