- Workflow Coordination: Track the end-to-end lifecycle of product installations and upgrades, ensuring engineers are meeting deadlines for L3/L4 support and client-specific deployments.
- Release Tracking & Reporting: Utilize Jira and Slack integrations to monitor upgrade success/failure rates and provide high-level status reports to leadership.
- Process Architecture: Design and implement organizational systems or "trackers" to manage client-specific git repositories, inventory configurations, and environment-specific overrides.
- Stakeholder Liaison: Act as the primary point of contact between Release Management, R&D, and external Partners to ensure smooth transitions during the release management process.
- Documentation Oversight: Ensure that Confluence documentation for both internal teams and external partners remains up-to-date and "customer-friendly".
- Resource Management: Coordinate "White Glove" support schedules, ensuring senior and junior engineers are appropriately allocated for long-duration partner installs.
- Exceptional Organization: Proven ability to manage multiple high-stakes projects simultaneously in a fast-paced SaaS or AI environment.
- Technical Literacy: While not a coding role, you must understand the "language" of the team, including concepts like CI/CD pipelines, Kubernetes, and Cloud infrastructure (AWS/GCP/Azure).
- Tool Proficiency: Advanced experience with project management and tracking tools, specifically Jira, Confluence, and Bitbucket/Git.
- Strategic Thinking: A mindset of continuous improvement—if a tracking process is manual or inefficient, you have the drive to "automate" the workflow.
- Communication: Elite verbal and written communication skills, capable of translating technical hurdles into clear business updates for partners.
Skills Required
- Proven ability to manage multiple high-stakes projects simultaneously in a fast-paced SaaS or AI environment
- Understanding of CI/CD pipelines, Kubernetes, and cloud infrastructure such as AWS, GCP, or Azure
- Advanced experience with Jira, Confluence, and Bitbucket or Git
- Continuous-improvement mindset and ability to automate inefficient workflows
- Excellent verbal and written communication skills, including translating technical issues into clear business updates
SoundHound Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SoundHound and has not been reviewed or approved by SoundHound.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, life, and disability insurance for full-time employees. These core protections are consistently highlighted and are considered a strong part of the package.
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Equity Value & Accessibility — Equity is widely available through RSUs/stock options and an employee stock purchase plan with a look-back feature. Ownership opportunities are positioned as a key component of total rewards.
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Wellbeing & Lifestyle Benefits — Everyday perks such as catered lunches/snacks, team events, and wellness initiatives are part of the workplace experience. These lifestyle benefits add convenience and foster a sense of community in office settings.
SoundHound Insights
What We Do
At SoundHound Inc., we believe every brand should have a voice. As the leading innovator of conversational technologies, we’re trusted by top brands around the globe. Houndify, our independent Voice AI platform, with 70,000+ users, allows brands to create custom voice assistants that deliver results with unprecedented speed and accuracy. Our mission is to enable humans to interact with the things around them in the same way we interact with each other: by speaking naturally. We’re making that a reality through our SoundHound music discovery app and Hound voice assistant and through our strategic partnerships with brands like Mercedes-Benz, Hyundai, Deutsche Telekom, and Pandora. Today, our customized voice AI solutions allow people to talk to phones, cars, smart speakers, mobile apps, coffee machines, and every other part of the emerging ‘voice-first’ world. Our diverse team of engineers, UX/UI designers, writers, data scientists and linguists are all passionate about creating a world with more conversations. With more than 14 years of expertise in voice technology, we have hundreds of millions of end users, and a worldwide team in six countries building solutions for a voice-first world.
