About the Role
We are seeking a highly motivated Senior Relationship Manager to join our MMP Team at RHB Banking Group. In this role, you will be responsible for acquiring new-to-bank customers and managing a portfolio of existing clients while delivering comprehensive financial solutions tailored to their needs. You will work closely with clients to deepen relationships, grow assets under management, and drive business growth through the promotion of a broad range of banking products and services, including deposits, wealth management, bancassurance, and financing solutions.
What you will be doing
- Acquire new-to-bank customers and proactively manage an assigned portfolio of existing clients to grow and strengthen customer relationships.
- Promote and cross-sell a comprehensive range of banking products and services, including deposits, bancassurance, wealth management, and financing solutions.
- Conduct regular financial needs analyses and provide personalized financial advisory services to help clients achieve their financial goals.
- Build long-term relationships through continuous engagement and proactive portfolio management.
- Achieve individual sales targets and contribute to the overall business growth, revenue generation, and profitability of the Team.
- Ensure all customer servicing and sales activities are conducted in accordance with the Bank’s policies, procedures, and service standards.
- Adhere strictly to regulatory requirements and compliance standards, including Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
- Monitor market developments and identify opportunities to offer relevant financial solutions to clients.
What we're looking for
- Minimum 5-8 years of experience in relationship management, retail banking, affluent banking, wealth management, or a related financial services environment.
- Proven track record in client acquisition, portfolio management, and achieving sales targets.
- Strong knowledge of banking products and services, including deposits, investments, bancassurance, and financing solutions.
- Excellent communication, interpersonal, and relationship-building skills.
- Strong consultative selling and financial advisory capabilities.
- Customer-focused, results-driven, and highly motivated to succeed.
- Good understanding of regulatory requirements, including AML and KYC compliance standards.
- Strong analytical, planning, and organizational skills.
Skills Required
- Minimum 5–8 years of experience in relationship management, retail banking, affluent banking, wealth management, or related financial services
- Proven track record in client acquisition, portfolio management, and achieving sales targets
- Strong knowledge of banking products and services, including deposits, investments, bancassurance, and financing solutions
- Excellent communication, interpersonal, and relationship-building skills
- Strong consultative selling and financial advisory capabilities
- Good understanding of AML and KYC regulatory compliance standards
- Strong analytical, planning, and organizational skills
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.
