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Senior Regional Liaison (Counties: Jones, Craven, Beaufort, Washington, Tyrell, Dare, Hyde, Pamlico, Carteret)
Job Description
The County Engagement team at Blue Cross and Blue Shield of North Carolina (Blue Cross NC) works to develop local relationships and a comprehensive understanding of all 100 North Carolina counties to provide the best service and support to agencies, organizations, and individuals.The Senior Regional Liaison focuses on being actively involved with a cohort of North Carolina counties. This individual will prioritize developing and maintaining relationships with community leaders to understand county composition, needs, and priorities, and supporting alignment with Blue Cross and Blue Cross NC Government Market segments’ (Medicaid, Medicare, and Federal Employees Program) goals and initiatives in those counties. This individual will operate as the main point of contact for different community leaders throughout their designated counties and oversee the design, implementation, and delivery of processes, programs, and policies.
The ideal candidate for this role will have a proven track record of engagement and program management within their local community.
Approximately 80% of the time in this role will be spent in the community, and the role will require travel throughout the assigned cohort of counties: Jones, Craven, Beaufort, Washington, Tyrell, Dare, Hyde, Pamlico, Carteret. The candidate must live in one of the listed counties.
What You'll Do
Develop and execute strategic, community-focused initiatives that advance Blue Cross NC’s brand and business objectives, member outreach, retention activities, etc. Strategies will include, but are not limited to, maximizing accessibility and quality health care for community members.
Collaborate with principal program managers for public health and faith-based initiatives to implement strategies at the local level.
Collaborate with other business-facing divisions to achieve business objectives and curate accurate health plans.
Train and lead entry-level County Engagement teammates as needed to help guide them and create a team of highly skilled professionals.
Build and implement programs to create better ways for Blue Cross NC to benefit and enhance relations with the local community. Work to understand emerging issues regarding health care.
Communicate about work happening at the county level regularly using thorough reporting and internal communication vehicles.
Manage policies and procedures, and oversee projects and programs, ensuring deliverables and objectives are met.
What You Bring
Bachelor's degree or advanced degree (where required)
5+ years of experience in related field
In lieu of degree, 7+ years of experience in related field
Bonus Points
Excellent written and verbal communication skills to effectively work with diverse groups.
Ability to identify, analyze, and understand target audiences and their specific program needs.
Proven knowledge of policies and procedures to improve program efficiency and effectiveness.
Utilize reports and records of activities to ensure progress is being accomplished toward specified program objectives and modify or change methodology as required to redirect activities and attain goals.
Demonstrates the ability to take ownership and make informed decisions to ensure the successful resolution of issues, risks, and changes within the program, provided they do not materially impact agreed-upon milestones, timelines, or key deliverables.
*Must currently live in one of the following counties for consideration:
Jones, Craven, Beaufort, Washington, Tyrell, Dare, Hyde, Pamlico, Carteret
What You’ll Get
The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Learn more
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
Skills
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Skills Required
- Bachelor's degree or advanced degree
- 5+ years of experience in related field
- In lieu of degree, 7+ years of related experience
- Must currently live in one of the listed counties (Jones, Craven, Beaufort, Washington, Tyrell, Dare, Hyde, Pamlico, Carteret)
- Ability to spend approximately 80% of time in the community and travel throughout assigned counties
- Proven track record of community engagement and program management within local community
- Experience managing policies, procedures, projects, and ensuring deliverables and objectives are met
- Excellent written and verbal communication skills
- Ability to identify, analyze, and understand target audiences and program needs
- Proven knowledge of policies and procedures to improve program efficiency and effectiveness
- Experience utilizing reports and records to track progress and modify methodology
- Ability to take ownership and make informed decisions to resolve issues within program scope
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What We Do
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina. Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Our company is a not-for-profit with headquarters in Durham and major operations in Winston-Salem and Fayetteville. In all we employ more than 4,500 North Carolinians and serve more than 3.7 million customers. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives. Blue Cross NC is an independent licensee of the Blue Cross and Blue Shield Association.
