Senior Quality Control Analyst (5511)

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

STR Quality Control reviews the work from multiple teams across FCI to ensure consistency and high standards in FINTRAC reporting.  By combining work previously done by 2nd Level reviewers and Regulatory Reporting, the Senior QC Analyst is responsible for validating that Reasonable Grounds to Suspect (RGS) money laundering and/or terrorist financing have been appropriately established, and that all procedural and regulatory requirements are met. This role also includes reviewing No Further Action (NFA) decisions to ensure alerts are closed appropriately where investigations have not identified suspicious activity, negative media, or any other grounds to file an STR or recommend an RTC. In addition, the Senior QC Analyst is responsible for RTC approvals, ensuring sound judgment is applied in determining whether to exit or retain the customer. The Senior Analyst will also ensure that the narrative portion of the filing is clear and concise so that a third-party reviewer can come to the same conclusion based on the facts presented. Any case that falls below this quality threshold will be returned to the investigative team for re-work. As this is a new role within the FIU, the successful applicant will be expected to help develop the STR QC program in providing metric and feedback for FIU senior management and the executive. The Senior QC Analyst will report to the Group Manager, STR Quality Control.

Job Accountabilities:

• Validate investigative outcomes across STR, NFA, and RTC decisions, including confirming RGS where applicable, ensuring STRs are filed as soon as practicable, verifying NFA closures are appropriate where no suspicious activity exists, and approving RTCs to ensure sound decisions on customer exit or retention.

• Incorporate procedures, job aids, and regulatory findings into a holistic case review.

• Review case file and transactional data to ensure that all reportable transactions are submitted.

• Ability to identify root causes of quality issues be it human error, procedural gaps, or required training.

• Provide and deliver value-added feedback to the investigative teams.

• Contribute to the establishment of metrics and feedback loops.  

• Drive system development projects and efficiency enhancements. 

Education & Experience:

• Minimum 5 years' experience in AML and/or Financial Crime at an FI.

• Thorough understanding of STR filing requirements / RGS thresholds.  

• Experience in Quality Control, Quality Assurance, or as a 2nd level reviewer in an FIU.

• Demonstrated successful interaction across multiple and diverse disciplines.

• Ability to provide concise and coherent feedback.  

• Excellent communication skills at all levels of the organization.

Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line.

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):