Senior QA Engineer

We are looking for a Senior QA Engineer to join a cross-functional engineering team working on a large-scale digital platform for a global enterprise organization operating across multiple locations.

The platform includes web and mobile applications, integrations with internal and third-party systems, and a modern cloud-based architecture focused on reliability, security, and scalability.

In this role, you will be responsible for ensuring high quality across new product features, system integrations, and critical user flows. You will work closely with software engineers, product managers, solution architects, and other stakeholders to support end-to-end delivery of complex solutions that enable secure, real-time operations and consistent user experiences across the organization.

Key Responsibilities 

• Review requirements and user stories; define clear, testable acceptance criteria. 

• Create and maintain test cases and test data for web, mobile, and kiosk applications. 

• Perform functional, regression, exploratory, usability, and integration testing to ensure full coverage. 

• Execute manual testing across multiple browsers, devices, and environments. 

• Identify, document, and track defects; validate fixes and ensure build stability. 

• Provide clear testing reports and communicate quality status to stakeholders. 

• Collaborate with developers, designers, architects, and product managers throughout the SDLC. 

• Participate in sprint ceremonies and align QA activities with delivery goals. 

• Support integration testing with third-party and legacy systems. 

• Use test management and issue tracking tools (Jira, TestRail, etc.) and maintain documentation. 

• Contribute to QA process improvements and identify scenarios for future automation. 

Required Skills & Qualifications 

• 6+ years of experience in manual software testing. 

• Strong understanding of QA methodologies, testing types, and best practices. 

• Experience testing web and/or mobile applications in Agile environments. 

• Test case design and management. 

• Proficiency with test management and bug-tracking tools (Jira, TestRail, etc.). 

• Ability to test integrations, APIs (basic), and multi-system workflows. 

• Understanding of cross-browser, responsive, and usability testing. 

• Familiarity with cloud-native application architecture principles. 

• Upper-Intermediate English (written and spoken) for daily communication with international teams. 

Nice to Have 

• Experience with API testing tools (Postman, REST/GraphQL familiarity), experience with JMeter. 

• Exposure to automation concepts or frameworks (Cypress, Playwright, Appium). 

• Experience testing kiosk or hardware-related interfaces. 

• Familiarity with Contentful or other headless CMS systems. 

• Experience testing complex, multi-system environments or enterprise-scale products. 

• Background in testing integrations using middleware platforms (e.g., MuleSoft). 

Soft Skills & Personal Competencies 

We’re looking for someone who embodies the team culture of this program: 

• Collaborative mindset – works effectively with cross-functional teammates. 

• Clear communication – articulates issues and ideas with precision. 

• Comfort with ambiguity – thrives in evolving requirements and complex systems. 

• Product thinking – cares about user impact and outcomes, not just test steps. 

• Proactive problem-solving – anticipates risks and raises concerns early. 

• Adaptability – quickly adjusts to shifting priorities and new contexts. 

• Attention to detail – ensures quality across every user flow. 

Why Join Robots & Pencils? 

At Robots & Pencils, you’ll help build modern, high-impact digital products used by thousands of guests across multiple venues and experiences. You’ll work with a team that values craftsmanship, curiosity, and continuous improvement — while contributing to one of the most ambitious and technically sophisticated programs in our portfolio.