DeepDive

Senior QA Engineer – Salesforce CRM Expert

Posted 10 Days Ago

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2 Locations

In-Office

Senior level

Artificial Intelligence • Information Technology • Professional Services • Software

The Role

The Senior QA Engineer ensures quality in Salesforce CRM projects by managing end-to-end QA activities including various testing types, defect management, and collaboration with stakeholders in an Agile environment.

Summary Generated by Built In

Location: Ahmedabad / Mohali, India

Work Mode: Hybrid

Experience: 8+ Years

Department: Quality Assurance / Enterprise Delivery

Remuneration: Best in the industry

About the Role

Techies Infotech is looking for a Senior QA Engineer with strong Salesforce CRM expertise to join our enterprise delivery team. The ideal candidate should have hands-on experience in enterprise-level Salesforce implementations, CRM workflows, integrations, and end-to-end QA delivery.

Experience working with UAE / GCC clients will be an added advantage.

Key Responsibilities

Salesforce CRM Testing

Handle end-to-end QA activities for Salesforce CRM projects.
Perform functional, regression, integration, system, smoke, and UAT testing.
Validate Salesforce workflows, automation, custom objects, reports, dashboards, permissions, profiles, and roles.
Test Salesforce integrations with ERP, payment systems, marketing tools, middleware, and third-party platforms.
Create and maintain test plans, test cases, defect reports, and QA documentation.

Enterprise Project Delivery

Collaborate with business analysts, developers, architects, project managers, and client stakeholders.
Review business requirements and identify risks, gaps, and test scenarios.
Participate in Agile/Scrum ceremonies and support release validation activities.
Ensure quality across the entire delivery lifecycle.

Defect Management & QA Governance

Identify, document, and track defects with proper analysis and business impact.
Work closely with development teams for issue resolution and retesting.
Maintain QA metrics, execution reports, and release sign-offs.
Support root-cause analysis and continuous quality improvement.

Required Skills & Experience

Strong hands-on experience in Salesforce CRM testing.
Experience working on enterprise-scale Salesforce implementations.
Good understanding of Sales Cloud, Service Cloud, workflows, reports, dashboards, and CRM business processes.
Expertise in functional, regression, integration, and UAT testing.
Experience with Jira, Zephyr, TestRail, Azure DevOps, or similar tools.
Strong understanding of SDLC, STLC, Agile, and defect lifecycle management.
Excellent analytical, communication, and stakeholder management skills.
Ability to work independently and take ownership of QA delivery.

Good to Have

Experience working with UAE / GCC clients.
Salesforce certifications.
Exposure to Salesforce APIs, middleware, and integration testing.
Knowledge of automation testing tools.
Experience in CRM migration or digital transformation projects.
Exposure to domains like Retail, eCommerce, Banking, Healthcare, or Real Estate.

Preferred Candidate Profile

We are looking for someone who:

Understands Salesforce CRM beyond basic testing.
Can think from both business and technical perspectives.
Has experience delivering enterprise CRM projects.
Takes ownership and drives quality proactively.
Can work from Ahmedabad or Mohali office.

Why Join Techies Infotech?

Work on enterprise-level digital transformation projects.
Exposure to UAE / GCC market clients.
High-growth and ownership-driven environment.
Collaborate with experienced consulting and technology teams.
Opportunity to work with a fast-growing AI-powered digital transformation company.
Best-in-industry compensation for the right candidate.