We’re looking for a Senior Quality Assurance Analyst who will ensure that Hero Digital's products function as intended. You’ll assess the quality of the software we develop through manual & automated testing, finding and reporting on any defects with the software. Do you have a keen eye for details? Are you able to communicate complex or potentially contentious ideas clearly? Are you passionate about quality and disciplined about testing? If so, you might be the perfect person for this job! This is a contract job until July, 2025
What you’ll do
- Establish test plans, use cases, and test scripts based on wireframes, requirements documents, and process models
- Perform testing across multiple browsers and devices
- Provide managers with ample feedback on test progress
- Adapt test cases to changing requirements based on an iterative development lifecycle and client feedback
- Work directly with our development team to perform regression testing, along with defect documentation, fixing, and tracking
- Review & analyze designs / specifications
- Build tickets to document defects
- Evaluate results of tests according to designs and specifications
- Work with the Design and Development teams to ensure quality throughout the project's lifecycle
- Conduct pre & post-release / post-implementation testing (minimizing the risk of regression issues)
- Execute test cases (manual and / or automated)
- Assist in the guiding and mentoring of the less experienced members of the QA team to meet Hero Digital’s standards
- Provide project leadership to more junior team members
- Identify areas of coverage with potential risk
- Recommend solutions or workarounds to defects when appropriate and make decisions within the project team
Who you are
- At least 8 years of professional QA experience, with solid experience with Salesforce Commerce Cloud(SFCC)
- Experience working within a team environment
- Strong organizational and multi-tasking skills; should be able to handle multiple assignments at once
- Experience in QA methodology
- Ability to document and solve a variety of problems
- Manual & Functional Testing: Strong understanding of test case design, execution, defect tracking, and exploratory testing for SFCC storefronts
- API & Integration Testing : Testing SFCC OCAPI & SCAPI with Postman, REST Assured etc.
- SFCC Business Manager & Commerce Features
- Understanding order management workflows, checkout, payment, and fulfillment.
- Data & Database Testing : Querying Salesforce objects using SOQL & SQL for data integrity validation
- Ensuring accurate data migration
- SFCC Debugging
- Mobile & Cross-Browser Testing
- Experience with Jenkins, capado etc for continuous testing
- Understanding SFCC structure and Git workflows
- Multi-Site & Localization Testing
- Bachelor's degree (A BS or BA in Computer Science or related field preferred, but nor required)
We are Hero
At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience.
We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey.
Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth.
We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other.
Core Values:
- Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
- Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
- Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
- Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
- Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.
Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.
What We Do
Hero Digital is a leading independent customer experience company born in California at the intersection of consulting, creative, and technology. Our purpose is to solve our clients' toughest digital problems to turn them into enormous opportunities. Hero Digital’s expert problem solvers create growth & value for many of the world’s leading brands like Zoom, Comcast, Twitter, U.S. Bank, Salesforce, Sephora, Jefferson Health, The Robert Wood Johnson Foundation, and TD Ameritrade Institutional achieve growth.
We have been named one of Adweek's Fastest Growing Agencies and one of Inc.'s hottest companies. Our growth is both rapid and thoughtful, with a commitment to diversity and inclusion. We welcome the contributions and perspectives of people from every race, gender, religion, background, and identity
