Senior QA Analyst

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role

We are seeking a dedicated Senior QA Analyst to join our dynamic QA team at Hinge. In this role, you will play a pivotal part in safeguarding the quality of our Android and iOS applications, driving continuous improvements, and shaping the future of QA standards across the company. You will collaborate closely with cross-functional teams, ensuring that our users enjoy a seamless experience. At Hinge, you'll have the chance to innovate, expand your skills, and advance your career as you contribute to the ongoing evolution of both the team and the company.

Responsibilities

• Test Planning & Case Development: Develop, execute, and maintain detailed test plans and test cases tailored to the Hinge app, based on functional requirements and technical specifications.
• Comprehensive Testing: Perform comprehensive manual testing on Hinge’s mobile applications, including functional, regression, integration, and user acceptance testing, ensuring the app delivers a seamless experience to our users.
• Cross-Functional Collaboration: Collaborate closely with cross-functional teams to understand product features, providing input on requirements and user stories
• Bug Tracking & Resolution: Identify, document, and track defects in our bug tracking system, ensuring timely resolution and thorough retesting to maintain app quality.
• User-Reported Issue Management: Investigate, clarify, and consolidate user-reported issues to ensure they are properly understood and addressed, while helping to establish quantitative standards for assessing and maintaining the quality of the Hinge app.
• Communication: Facilitate cross-functional communication, participating in daily stand-ups, sprint planning, and retrospectives, ensuring that QA insights are an integral part of Hinge’s development process.
• Process Improvement: Continuously improve testing processes, methodologies, and standards, and provide valuable feedback on product usability to enhance the overall user experience at Hinge.

What We’re Looking For

• 5+ years of QA experience, with a focus on manual testing for mobile apps in an agile environment. 
• Strong understanding of the software development life cycle (SDLC) and testing methodologies, ensuring you can assess and verify product quality at each stage.
• Experience with test case management and defect tracking tools (e.g., JIRA, TestRail, Bugzilla), and the ability to manage, organize, and prioritize issues effectively.
• Exceptional attention to detail and strong analytical and problem-solving skills, enabling you to thoroughly investigate and resolve defects.
• Clear, productive, and empathetic communication skills, both written and verbal, allowing you to articulate issues and collaborate with technical and non-technical stakeholders.
• Commitment to producing high-quality work, with a focus on maintaining the integrity and performance of the Hinge app.
• Experience testing both web and mobile applications, offering flexibility and broader insights into testing environments.
• Bonus: Experience with test script writing for automation, and experience in testing app usability and performance to help refine user experience and ensure app responsiveness.

As a member of our team, you’ll enjoy:

401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are…

Authenticity: We share, never hide, our words, actions and intentions.

Courage: We embrace lofty goals and tough challenges.

Empathy: We deeply consider the perspective of others.

Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

#Hinge