Are you a registered Industrial Psychologist or Psychometrist who enjoys the challenge of working where science meets business, partnering with clients, shaping evidence-based talent solutions, and helping organisations make better decisions about their people?
If that sounds like you, keep reading.
The
Senior Account Manager will be responsible for achieving the following
outcomes:
- Strong, trusted relationships
with key client stakeholders.
- Sustainable revenue growth
within an assigned portfolio of accounts.
- High levels of client
satisfaction, retention, and account health.
- Successful delivery of
professional services and consulting engagements.
- Clear strategic account plans
that align client needs with Lumenii solutions.
- Consistent identification and
conversion of renewal, upgrade, and consulting opportunities.
- Effective coordination of
delivery projects and internal teams.
Identify opportunities to grow existing accounts through licence
renewals, upgrades, consulting engagements, and cross-selling of Lumenii
solutions. Contribute to proposals, scoping, and pricing while working
closely with the Commercial Director to achieve revenue targets.
Own and manage a portfolio of client accounts, acting as
the primary relationship owner and trusted adviser. Develop deep insight
into client goals and challenges and translate these into clear plans,
solutions, and scopes of work that create long-term value. Proactively manage
client satisfaction, retention, and risk.
Identify opportunities to grow existing accounts through licence
renewals, upgrades, consulting engagements, and cross-selling of Lumenii
solutions. Contribute to proposals, scoping, and pricing while working
closely with the Commercial Director to achieve revenue targets.
Deliver professional services aligned to the role level,
including:
- Client
onboarding and accreditation training
- Job
profiling and competency mapping
- Psychometric
assessment feedback
- Facilitation
and learning interventions
- Organisational
development support
- Interpretation
of assessment data and talent insights
Requirements
- 5–10 years’ experience in a commercial and delivery role within the IOP industry
- An Honours degree in HR, Psychology, or Industrial/Organisational Psychology is preferred. A Master's is advantageous.
- Proven
experience in account management, consulting, sales, or another
client-facing role where building strong relationships and delivering value
were key
- Relevant experience in HR,
Industrial/Organisational Psychology, Talent Management, or Organisational
Development
- Exposure
to psychometric assessments, competency frameworks, and/or talent analytics
- Current HPCSA registration as an Industrial Psychologist or Psychometrist
- Strong
stakeholder engagement skills, with the ability to build credibility and trust
across different levels of an organisation
- Able
to manage multiple priorities effectively in a fast-paced, dynamic environment
- Commercially
minded, with strong problem-solving ability and a practical approach to client
needs
- Excellent communication, planning,
facilitation, and presentation skills
Benefits
Working at Lumenii means being part of a team
passionate about improving how organisations understand, select, and develop
people.
- The
opportunity to work at the intersection of behavioural science,
technology, and business
- Exposure to diverse clients and strategic talent projects
- A
collaborative and intellectually stimulating work environment
- Opportunities
for professional growth and learning
Skills Required
- 5-10 years' experience in a commercial and delivery role within the industrial/organisational psychology industry
- HPCSA registration as an Industrial Psychologist or Psychometrist
- Proven experience in account management, consulting, sales, or other client-facing roles
- Relevant experience in HR, Industrial/Organisational Psychology, Talent Management, or Organisational Development
- Exposure to psychometric assessments, competency frameworks, and/or talent analytics
- Honours degree in HR, Psychology, or Industrial/Organisational Psychology
- Master's degree in a related field
- Strong stakeholder engagement, communication, facilitation, planning, and presentation skills
- Ability to manage multiple priorities effectively in a fast-paced environment
- Commercial mindset with strong problem-solving ability
What We Do
Lumenii is a South African talent-management company providing psychometric assessment and consulting solutions for talent acquisition, employee development, succession planning, and broader workforce management. It combines science, psychology, and technology to help organisations make better hiring and people decisions, improve performance, measure talent accurately, manage their workforce with precision, and translate assessment outcomes into positive organisational impact for sustained growth.
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