Senior Project Manager

Position: Senior Project Manager at COSMOTE Global Solutions NV

As a Senior Project Manager at COSMOTE Global Solutions NV, you will be responsible for leading complex projects from initiation through completion, ensuring alignment with business objectives, and delivering high-quality results on time and within budget. You will collaborate closely with cross-functional teams and stakeholders to define project scopes, manage resources, mitigate risks, and communicate progress effectively.

Your expertise will drive the successful execution of strategic initiatives that support COSMOTE's global operations and growth.

Key Responsibilities:

Target Operating Model Design & Change Management:

• Design and develop the new Target Operating Model (TOM) for non-EU External Office payments, aligning to current standard business
• processes in so far as possible. This wil also include the identification and analysis of gaps and the proposal of solutions in close
• cooperation with relevant stakeholders.
• In collaboration with the business team, develop and deliver a change management communication plan for a l impacted stakeholders in
• line with the newly designed TOM including
• Proactive engagement and facilitate readiness of stakeholders with respect to new processes, functionalities, and systems.
• Support business change management via the development of impact assessments, preparation of communication material, training coordination, and operational updates.
• Prepare the update of existing operational procedures and controls as we l as new operational procedure and controls (if necessary).
• Prepare and deliver any trainings on system, process or procedural changes impacting the concerned stakeholders.
• Coordinate Go-live/implementation - Act as the point of contact to raise incidents after go-live related to the project implementation.

Business Project Delivery:

• Actively collaborate with multiple Product Owners, business analysts and Scrum Masters to keep delivery on track.
• Identify cross-team dependencies, and proactively manage them to avoid delays.
• Promote alignment across teams by maintaining a unified view of priorities and business outcomes.
• Work closely with product owners and with other stakeholders if required to
• develop and maintain a forward-looking pipeline, ensuring dependencies, risks, and priorities are identified and addressed early.
• ensure they are enabled to take decisions where needed (including escalation if required).
• deliver timely signoffs and sprint inputs (clarifications, acceptance criteria, readiness for development).
• ensure requirements are documented and validated on a timely basis through continuous backlog refinement across all parties involved.
• support the preparation of transition activities from the old external banking service provider to the new one prior to implementation.
• support the engagement between the business and the external banking service provider.
• support product owners to identify business risk areas and control gaps, and work with respective stakeholders to address them through the project life cycle.
• Monitor project progress, provide regular and transparent status updates to product owners/business management team, and ensure that any issues or deviations are clearly highlighted together with we l-considered solutions to address them.

• Bachelor's degree in Business, Engineering, Information Technology, or related field; Master’s degree is a plus.
• 5+ years of experience as a Project Manager
• 8 years in design of new processes, change management & digital solutions
• Proven experience in
• Development of Target Operating Model for payment processes
• Delivering multi-entity technology and process transformation projects in complex environments
• Accounts Payable (AP) with an understanding of AP-related processes and business impacts is considered as an advantage
• Project management and support a recognized project management certification (idea ly in Agile) is considered as an advantage
• Developing and implementing change management and stakeholder management strategies is a must-have
• Knowledge of EIB environment is considered as an advantage

Preferred competences and skills:

• Excellent communication skills and interpersonal skills with the ability to navigate complex stakeholder environments.
• Capability to effectively manage situations where views diverge or conflict, fostering constructive dialogue and guiding stakeholders
• towards shared understanding, alignment, and collaboration.
• Strong ability to influence stakeholders without direct hierarchical authority.
• Good understanding of operational risk considerations in process transformation is considered as an advantage.