Senior Project Manager

About BARROWS

We are a dynamic and innovative Point of Sale Company that is dedicated to driving progress and sustainability in the retail industry. Our team of experts is passionate about creating solutions that are both innovative and eco-friendly, helping to shape the future of retail for generations to come.
At Barrows, we believe in the power of collaboration and creativity. Our team is made up of experts in a variety of fields, from engineering to marketing, and we work together to bring new ideas to life. We are looking for individuals who are driven, creative, and dedicated to making a positive impact in the world.
As a member of the Barrows team, you will have the opportunity to work on exciting projects and help shape the future of retail. Whether you're developing new software, designing innovative hardware, or working on marketing campaigns, you'll have the support and resources you need to succeed.
But at Barrows, we're more than just a company - we're a community. Our employees are valued members of our team, and we believe that their success is our success. That's why we offer competitive salaries, comprehensive benefits, and a supportive work environment that allows our team to thrive. Whether you're an experienced professional or just starting your career, we have opportunities for growth and advancement at every level.
So if you're ready to be part of a team that's Moving Retail Forward, we'd love to hear from you! Apply today and take your first step towards a fulfilling and exciting career at Barrows.

About the Tradereach Team

We are a team that embraces lifelong learning and continuous improvement. We understand that our magic lies in our ability to adapt our processes to suit any brief or client requirement. Our propensity to collaborate rapidly and unlock critical knowledge and experience on demand, gives us an edge within the industry that allows us to operate at an extremely fast pace, whilst maintaining the highest quality output in limited time frames.

The Senior Project Manager plays a pivotal role in overseeing and driving complex projects related to the seamless retail execution and asset management. This role demands a seasoned professional with extensive experience in project management, logistics, and retail execution operations. The Senior Project Manager is responsible for leading cross-functional teams, developing strategies, and ensuring the successful implementation of projects that optimize efficiency, reduce costs, and enhance client satisfaction.

Role and core responsibilities:

• End to end project delivery.
• SLA/KPI.
• Client Satisfaction.
• Reporting.
• Issue resolution.
• Commercial ownership - pricing, finance adherence.
• Team leadership, Mentorship, Culture.
• Forecasting.
• Client Relationship and Account Management.
• Reporting, Scheduling and Administration.
• Cost Estimates.
• Extensive experience in managing complex logistics projects in the retail industry.
• Strategic thinking and ability to align logistics initiatives with organizational objectives.
• Strong leadership and team management skills.
• Financial acumen and budgeting expertise in logistics operations.
• Excellent stakeholder management and influencing abilities at the executive level.
• Proficiency in risk assessment and mitigation strategies within logistics.
• Demonstrated ability to drive process optimization and efficiency in logistics execution.
  

Requirements and Experience:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (Honors degree preferred). Relevant certifications in project management advantageous.
• 8+ years of experience in project management, with at least 3 years in retail logistics and execution.
• Experience in managing projects or initiatives from inception to completion.
• Strong project management skills help in setting clear goals, organizing tasks, and driving results.Strong leadership, communication, and stakeholder management skills.
• Proficiency in project management tools and software.
• Proven track record of successfully managing and delivering complex projects on time and within budget.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced and dynamic environment.
  

Skills and Attributes: 

• Strong Customer Focus: The senior client services professional should have a deep commitment to understanding and meeting the needs of clients. They should be dedicated to providing exceptional service and ensuring client satisfaction.
• Excellent Communication Skills: Effective communication is paramount in this role. The senior client services professional must possess strong verbal and written communication abilities, as well as active listening skills, to understand client requirements and provide clear, concise information.
• Relationship Building: Building and maintaining strong relationships with clients is essential. The individual should be skilled at cultivating trust and rapport, being responsive to client inquiries, and demonstrating a genuine interest in their success.
• Leadership and Mentoring: As a senior role, the individual should exhibit strong leadership qualities, guiding and mentoring the client services team. Providing support, feedback, and coaching to team members is crucial to enhancing their skills and performance.
• Problem-Solving Skills: The senior client services professional should be adept at identifying and resolving client issues effectively and efficiently. They should approach challenges with a proactive and solution-oriented mindset.
• Business Acumen: Having a keen understanding of the company's products or services and the broader industry landscape enables the individual to offer valuable insights and strategic recommendations to clients.
• Analytical Thinking: The ability to analyze data, interpret trends, and draw meaningful conclusions is essential for making informed decisions and developing tailored solutions for clients.
• Negotiation Skills: Senior client services professionals often engage in contract negotiations and renewals. Strong negotiation skills help in achieving mutually beneficial outcomes for both the company and the clients.
• Time Management: The individual should be skilled at managing multiple client accounts and priorities simultaneously, ensuring that deadlines are met and clients' needs are attended to promptly.
• Adaptability: Client needs can vary, and the market is ever-changing. Being adaptable and flexible enables the senior client services professional to respond effectively to shifting client demands and industry trends.
• Strategic Thinking: Taking a big-picture approach to client management allows the individual to identify opportunities for growth and proactively address potential challenges.
• Integrity and Trustworthiness: Clients rely on the senior client services professional to act with honesty, integrity, and confidentiality. Maintaining a high level of trust is vital to building long-term client relationships and setting positive examples for the team.
• Results-Driven: Demonstrating a commitment to achieving results and exceeding client expectations is crucial for success in this role.
• Emotional Intelligence: Being aware of and effectively managing one's emotions, as well as understanding and responding with empathy to the emotions of clients and team members, contributes to successful client relationships.