Senior Project Manager

Introduction 

Greenpark's continued success is dependent on the strength and depth of our valued long-term client relationships. 

Our clients trust us because we deliver Brand publishing, SEO Insight, Content Production and Paid Media Campaigns, with a can-do attitude and the tenacity it takes to make great work happen - and great work is common goal that fuels us all!  

Our relationships are proactive and never passive, we are tireless in our pursuit of knowledge and understanding of our clients' business, needs, challenges and competitors. 

Our ambition is to be engaged across every aspect of our Clients' business where we have the expertise and skills to such an extent that we become indispensable to them. 

This role description covers the main aspects of Senior Project Manager role. However, a job description is not a box that you are put in. It is a definition of your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.  

Why the job exists 

• To deliver projects efficiently from a time and resource perspective 

• To ensure the right processes are followed on projects 

• Maintain and optimise internal processes where needed 

• To ensure that clients and account management teams have up to date project tracking and budgetary information when needed 

What the job covers 

• Oversight and efficient delivery of specific client projects  

• Project budget tracking and reconciliations; 

• Oversight and quality control of work delivery 

• Project financial health and profitability 

• Internal project reporting and communications 

Reporting and Communication Structure 

• The Senior Project Manager reports to the Head of Delivery and Operations (HOD). Performance and progression are reviewed together with the HOD. 

• Deliverables and reviews of work should be done alongside the HOD if relevant for the project. 

• Overall account issues or concerns should be escalated to the HOD, who then in turn reports into the APAC MD 

• The Senior Project Manager should be in close communication with the Account lead for projects, and review all deliverables alongside them. 

Responsibilities 

• Work with the Account lead to drive the response to client brief, ensuring that the right team and systems are in place to deliver projects to the highest possible quality. 

• Drive quality control and review processes across deliverables. 

• Set up project and deliverable timelines and manage the required team members to hit these timelines. 

• Manage internal project management tools to track deliverables and tasks from required team members. 

• Manage internal team expectations on project timings and provide status updates on how the work is progressing. 

• Set up and tracking project budget reconciliations, using third party costs and internal timesheets. 

• Apply a close eye to detail, ensuring all deliverables outlined in briefs and proposals are delivered. 

• Develop positive relationships with third parties and suppliers, ensuring that they are motivated to deliver good quality work for us. 

• Negotiate costs and timelines with third parties and suppliers, manage their day-to-day deliverables for GPC, and provide a level of quality control to their work. 

• Ensure that the right internal team members input into deliverables at the right time, to ensure a proper quality control process is followed. 

• Provide regular status updates to the AM and internal teams and, where needed, the client. 

• Ensure that the correct GPC processes are followed internally, and help optimise these processes as needed. 

Business Development and Commercial Performance 

• The Head of Delivery & Operations is accountable within GPC for the profitability of accounts which can only be achieved through efficient project planning, accurate resource planning, and timely delivery of projects. 

• Individual client and project targets are set as part of the wider team and business targets. The Senior Project Manager should help deliver work on time and on budget, to enable the Client Services team to upsell and develop the accounts further. 

• The Senior Project Manager should ensure that work is progressed at a good pace and to a high quality, and keep the clients updated on this progress, so that scopes can be closed to a high standard and new scopes raised. 

Financial 

• The Senior PM should monitor and document how a project is tracking financially. This is so that client and internal stakeholder questions can be answered, and any budget tracking risks can be flagged internally. 

• Report back to the HOD and finance team on the financial health of a project or account where relevant alongside the account lead. 

• Stay up to date on the finance team’s internal project tracking process and adhere to this, with relevant updates provided as needed. 

• The Senior PM should drive project efficiencies, ensure work is profitable, and contribute to forecasting. 

Performance review and personal development 

By the Head of Delivery & Operations on the basis of:  

• Successful project delivery and client satisfaction;  

• Contribution to account profitability 

• Overall quality of outputs; 

• Peer feedback from colleagues, collated by line manager; 

• Relationship with other operating companies/departments; 

• Interpersonal / communication skills;  

• Being a team player;  

• Demonstrating the core values of Greenpark; 

• Being an effective coach/manager to junior members of the team;