Senior Project Manager

Title: Senior Project Manager

Reporting to: Senior Manager, Project Management

Department: Customer Success

We are seeking a highly skilled and experienced Senior Project Manager to support both internal and external service delivery projects. The ideal candidate should have a robust background in agile project management with the capacity to manage complex projects simultaneously. The candidate should possess a proven track record of successful project delivery and a proactive approach to problem-solving. Strong communication and stakeholder management skills are essential. You will be responsible for ensuring that all projects adhere to organizational standards and policies, while also leading the governance and standardization of project delivery. This role requires a strategic thinker who can align project goals with business objectives, and drive project success. 

Key Responsibilities: 

• Strategic Project Planning and Execution: Define and document project scope, objectives, and outcomes, develop comprehensive plans with timelines and resource allocation, and ensure on-time, within-scope, and within-budget delivery. 

• Advanced Stakeholder Management: Set and manage senior-level stakeholder expectations, maintain strong relationships with internal teams, clients, and partners, and provide regular, detailed project updates to ensure alignment and successful outcomes. 

• Resource Optimization and Management: Estimate, acquire, and efficiently manage resources, lead and mentor project team members, and optimize resource allocation for maximum efficiency and project success. 

• Risk and Issue Management: Identify potential risks and develop advanced mitigation strategies, and promptly address and resolve complex project issues to keep projects on track. 

• Performance Monitoring and Reporting: Track project performance using appropriate tools, conduct regular assessments to identify and implement improvements, and prepare and present detailed reports to senior management and stakeholders. 

• Governance and Compliance: Ensure adherence to best practices and standards, maintain detailed documentation in compliance with policies, and support the development and maintenance of governance frameworks to align projects with business objectives. 

Qualifications: 

• 7+ years of Project Management experience or equivalent with cross-functional and remote teams, managing complex projects. 

• Bachelor's degree in Business, Management, IT, or related field, or equivalent experience. 

• Strong written, verbal communication, and interpersonal skills. 

• Experience in meeting facilitation, training, and effective documentation. 

• In-depth knowledge of project management frameworks and best practices, including scheduling, communication, resource, budget, and risk management. 

• Strong organizational and time management skills. 

• Proficiency in advanced project management tools. 

• PMP certification or equivalent is desirable. 

• Quickbase Builder/Quickbase Reporting building a plus. 

Competencies: 

Self-starter, team builder, problem solver, negotiator, critical thinking and proficient at communicating clearly with diverse teams. Highly organized and know how to prioritize. Ability to manage projects from sales to project close. Must have effective meeting facilitation skills. Able to successfully use all Company systems and understand operating procedures for customer project work. Understanding of Process Mapping. Advanced Project Planning and Leadership. Able to successfully use all Company systems and operating procedures for Customer Project Work. 

Travel Required:  

Yes, up 20%