CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.
At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com
Reporting to the Director of PMO, the Senior Project Manager oversees high-priority projects from design handoff through implementation, ensuring quality and alignment across all stakeholders, including end users, distributors, and vendors. This role requires significant resource coordination and integration across functional teams.
The ideal candidate is a skilled communicator with strong IT project management experience, more specifically (a) construction buildouts or relocations, (b) MSP client onboardings, (c) Microsoft cloud projects. The ideal candidate is also adept in conflict resolution and problem-solving within fast-paced environments. You’re solution-oriented, self-driven, and thrive on continuous learning. Known for your positivity, attention to detail, and technical expertise, you build trust and foster teamwork while delivering project excellence.
KEY RESPONSIBILITIES- Lead large projects or program-level services from inception to completion.
- Collaborate with teams to define project scope, deliverables, activity sequences, and work estimates, developing a comprehensive project schedule.
- Align with stakeholders to prioritize objectives and establish acceptance criteria, managing expectations throughout.
- Ensure project objectives are met within scope, time, cost, and quality constraints.
- Actively monitor dependencies and risks, escalating and resolving issues as needed.
- Lead and support team members, promoting adherence to process and efficiency.
- Communicate regularly with project resources, internal teams, stakeholders, and vendors on project status
- 8+ years in IT services, MSP.
- 6+ years as a Project Manager or Program Manager in IT.
- Familiarity with construction projects and experience adjusting IT project plans to align with building schedules.
- Knowledgeable in LAN/WAN, VoIP, MDM, Microsoft Server, Active Directory, Mac/PC support, and cloud solutions.
- Experienced with ConnectWise or similar systems.
- A project management-related certification or degree is strongly preferred.
- This is a hybrid position requiring travel as needed to client sites within the 5 boroughs of New York City and to our Brooklyn office.
- Standard hours are Monday to Friday, 9am-5:30pm EST.
The salary range for this role is $100,000 - $120,000.
BENEFITS- Competitive compensation
- Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Retirement Plan (401(k)) with company match
- Commuter Benefits
- Short-Term Disability Insurance fully paid by the company
- Long-Term Disability Insurance fully paid by the company
- Life and AD&D Insurance, with optional Supplemental Life Insurance
- Paid Time Off, including Paid Parental Leave
- 10 Holidays
- 2 Floating Holidays
CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).
Depending on the role, some steps may be adjusted or added - we’ll let you know upfront!
1. Screening call with a member of our HR team (30 minutes)
2. Technical interview with the Hiring Manager (45 minutes)
3. Panel interview with the Hiring Manager and Department Director (60 minutes)
4. (If applicable) Executive interview
CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to [email protected] once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Skills Required
- 8+ years of experience in IT services or managed service providers (MSP)
- 6+ years as an IT Project Manager or Program Manager
- Familiarity with construction projects and adjusting IT project plans to align with building schedules
- Knowledge of LAN, WAN, VoIP, MDM, Microsoft Server, Active Directory, Mac and PC support, and cloud solutions
- Experience with ConnectWise or similar systems
- Project management-related certification or degree
What We Do
CTS is an IT and Cybersecurity Solutions Provider dedicated to helping mission-based organizations - such as nonprofits and schools - create non-disruptive technology environments, instill security to avoid cyber disasters, unify systems & manage costs so users can thrive and focus on your mission. CTS provides a wide range of IT and security services tailored to the specific needs of each organization. Our solutions ensure your technology infrastructure is robust, secure, and aligned with your goals. We regard seamless performance as mission-critical, and that experience makes us adaptable, flexible, and outcome-focused. CTS is dedicated to precise solutions, unparalleled responsiveness, and over-the-top customer satisfaction. Our range of services include: *Managed Services *Security Services *Networking & Connectivity *Lifecycle Management *Cloud & Productivity Solutions *Design Projects (new construction, facilities expansion, AV) *IT Strategy, Governance & Consulting *E-Rate Support We are guided by core values that reflect our dedication to our clients and their missions: Empathetic and Client-Centric Educational and Informative Transparent and Honest Expertise and Experience Proactive and Future-Proof Secure and Compliant
