Senior Project Manager, Client Success

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Sr. Project Manager, Client Success

Position Summary

The Senior Project Manager is responsible for the successful end-to-end delivery of client engagements, serving as the primary orchestrator of project execution, client satisfaction, and business outcomes. This role acts as the critical bridge between Business Development, Program Leadership, Delivery Teams, and Clients to ensure commitments are translated into outcomes that drive measurable value.

The Senior Project Manager serves as a strategic partner while maintaining operational rigor, financial discipline, and stakeholder alignment throughout the project lifecycle. This individual leads project planning, delivery execution, governance, risk management, and cross-functional communication while proactively driving operational excellence, stakeholder engagement, and supporting business growth.

Responsibilities

Duties and responsibilities for this role include, but are not limited to, the following:

SOW Ownership & Implementation

• SOW Ownership: Review and ensure delivery of commitments outlined in the Statements of Work (SOWs), including project objectives, deliverables, milestones, dependencies, success metrics, and contractual requirements to establish a clear delivery roadmap and set realistic expectations with the client.
• Sales-to-Delivery Transition: Partner with Business Development and Program Leadership to ensure a seamless transition from contract execution to project delivery.
• Project Kickoff & Governance: Lead project kickoff, establishing governance structures, communication plans, stakeholder alignment, project milestones, and success criteria.
• Stakeholder Engagement: Build and maintain trusted relationships with client and internal stakeholders, throughout the project lifecycle.

Program Delivery & Execution

• End-to-End Project Management: Own project execution from initiation through closeout, ensuring delivery is aligned with scope, timelines, budget, and client expectations.
• Cross-Functional Leadership: Coordinate and align cross-functional teams including Client Leadership, Operations, Finance, Human Resources/Talent Acquisition, Technology, Business Intelligence, and Compliance to ensure resource allocation and successful execution.
• Risk & Issue Management: Proactively identify and mitigate project risks while driving resolution of issues and escalations while maintaining client confidence.

Client Success & Relationship Management

• Program Leader Onboarding: Support the onboarding of the National Program Leader to ensure adherence to project deliverables, governance standards, and performance objectives.
• Business Reviews: Lead the process for regular/quarterly business reviews and executive stakeholder meetings to communicate progress, outcomes, risks, and strategic recommendations.

Financial Management

• Financial Oversight: Monitor project financial performance, including revenue recognition, forecasting, budget tracking, reconciliations, margin management, and cost controls.
• Forecasting: Ensure accurate forecasting and reporting on project health status, risk metrics, and overall budget management.
• Financial Optimization: Identify opportunities to optimize profitability and underspend without compromising client satisfaction.

Reporting & Communication

• Communication: Provide proactive, clear, and consistent communication with clients and internal stakeholders, ensuring alignment on project status, priorities, risks, and key decisions.
• Project Documentation: Maintain comprehensive project documentation, including status reports, risk and issue logs, action plans, governance materials, and project records.
• Reporting: Deliver executive-level reporting that communicates project performance, strategic outcomes, key risks, financial health, and overall business impact.

Growth & Strategic Partnership

• Client Growth Enablement: Identify opportunities for service expansion, cross-functional support, and additional solutions that align with client needs.
• Renewal Support: Partner with Business Development, Program Leadership and Client Leadership teams to support contract renewals and long-term account growth strategies.
• Project Change Requests: Manage scope changes, change orders, project modifications, and evolving business requirements.

Project Closeout & Transition

• Project Governance: Lead project closeout, ensuring deliverables, contractual obligations, and final documentation is completed, approved, and archived.
• Lessons Learned: Conduct post-project reviews to capture lessons learned, identify improvements, and develop case study opportunities.
• Transition Management: Facilitate project transition and knowledge transfer while ensuring reporting, records retention, and future opportunity insights are documented and shared.

Continuous Improvement & Best Practices

• Process Improvement: Drive continuous improvement by identifying opportunities to enhance project delivery methodologies, operational processes, and client outcomes.
• Scalable Solutions: Develop and promote scalable frameworks, templates, and best practices that foster consistency, efficiency, and a client-centric culture.

• Education: Bachelor's degree or equivalent experience required; PMP certification preferred.
• Experience: 8+ years of project or program management experience. Experience within the pharmaceutical, biotech, healthcare services, operations, or related industries preferred.
• Stakeholder Influence & Client Relationship Management: Proven ability to build trusted client relationships and influence stakeholders at all organizational levels.
• Leadership: Demonstrated success managing complex, cross-functional client engagements from initiation through completion.
• Coaching & Mentorship: Experience guiding and supporting direct report/team members to enhance performance and development.
• Strategic Thinking: Demonstrates the ability to align project execution with organizational objectives, proactively anticipate risks and opportunities, and develop solutions that drive long-term business and client value.
• Change Management: Ability to embrace change and challenge the status quo to identify ways to work more efficiently and effectively.
• Agility: Demonstrates adaptability and resilience in a dynamic environment, effectively managing shifting priorities, evolving client needs, and changing business requirements while maintaining project momentum and delivery excellence.
• Problem-Solving & Analytical Skills: Strong problem-solving capabilities with the ability to assess business needs, identify risks, uncover business insights, and provide actionable recommendations.
• Planning & Organization Skills: Effectively prioritizes work, manages resources, coordinates multiple project activities, and maintaining focus on key deliverables to ensure successful project outcomes.
• Financial Acumen: Strong understanding in managing project budgets, monitoring financial performance, and driving decisions that support profitability and client value.
• Communication & Influence: Exceptional written, verbal, presentation, and stakeholder management skills with the ability to drive alignment across diverse teams.

EPIIC Values:

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.        

• Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.        
• Passion: We love what we do. Our energy inspires, engages, and motivates others.       
• Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.       
• Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.        
• Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.